Re: Rules don't work on Voicemail
- From: KSBTech <KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 28 Feb 2008 09:27:02 -0800
Martin,
I appreciate your response and that is all I meant with the brush off
comment; all Mr. David had to do was explain the way you did that all systems
are different and there wasn't much he would be able to tell me without
knowing how the Mitel system handles messages. Instead he just told me to
contact Mitel. The difference is your response was at least explanatory.
As I mentioned, I expect that it is in how the Mitel 'packages' the message
and how Exchange interprets it. Another post I read stated that it was
because it was not in the IPM.Note message class. I was just hoping someone
had dealt with this issue and knew the answer. Thanks.
Peter
"Martin Blackstone" wrote:
I wouldnt call it a brush off, but if we are not familiar with how Miltel.
handles messages, there isnt much we can say.
For example my phone system uses a custom Outlook form that is sent from the
Call Manager software directly to OL bypassing Exchange. So those messages
dont end up on any other devices either.
But I have an option to send the VM as a wave file directly via SMTP and
that works great.
So I wouldnt call it a blow off, but a lack of knowledge regarding your
specific system.
"KSBTech" <KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:930BEA8A-98FC-4620-9D59-5DA3C1E15A9F@xxxxxxxxxxxxxxxx
Thanks, but is that really all you can give me is to brush me off to
someone
else?
We have a similar support request in with Mitel, but I thought I would ask
for assistance here as well, since I have read of this issue with other
phone
systems as well as with Windows Mobile ActiveSync users, so it appears
clear
to be an Exchange message handling issue.
Peter
"Andy David {MVP}" wrote:
On Wed, 27 Feb 2008 10:51:01 -0800, KSBTech
<KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Exchange 2000; Mitel UM; BlackBerry Enterprise Server
We have noticed that voicemail messages received through our UM
voicemail
system and put in our Inboxes are not getting forwarded to our
BlackBerrys.
All other messages, with or without attachments are getting properly
forwarded. Also, any rules we set up in Outlook to apply to these
messages do
not work as messages arrive, but if we go into the rules editor and run
the
rule against the Inbox manually, it will manipulate the messages as
desired.
Another point is that if we forward the messages to someone, the
forwarded
message properly gets sent to that person's BB and they are able to
listen to
the attached voicemail.
We had initially thought that Exchange just wasn't treating the
voicemail
messages as new and therefore not treating it as such, but after some
searches I have seen suggestions that it has to do with the messages not
being in the standard IPM.Note message class.
How would we check that and subsequently correct it? Surely we can't be
the
only organization experiencing this.
I would ask the support folks at Mitel.
Thanks.
Peter
- References:
- Re: Rules don't work on Voicemail
- From: Andy David {MVP}
- Re: Rules don't work on Voicemail
- From: Martin Blackstone
- Re: Rules don't work on Voicemail
- Prev by Date: Re: Database Growth
- Next by Date: Re: Exchange 2003 - Out of Office replies to Internet recipients.
- Previous by thread: Re: Rules don't work on Voicemail
- Next by thread: Re: Multiple OOF Urls
- Index(es):
Relevant Pages
|
