Re: Rules don't work on Voicemail
- From: "Martin Blackstone" <martinb@xxxxxxxxxxxxx>
- Date: Thu, 28 Feb 2008 08:42:13 -0800
I wouldnt call it a brush off, but if we are not familiar with how Miltel handles messages, there isnt much we can say.
For example my phone system uses a custom Outlook form that is sent from the Call Manager software directly to OL bypassing Exchange. So those messages dont end up on any other devices either.
But I have an option to send the VM as a wave file directly via SMTP and that works great.
So I wouldnt call it a blow off, but a lack of knowledge regarding your specific system.
"KSBTech" <KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:930BEA8A-98FC-4620-9D59-5DA3C1E15A9F@xxxxxxxxxxxxxxxx
Thanks, but is that really all you can give me is to brush me off to someone
else?
We have a similar support request in with Mitel, but I thought I would ask
for assistance here as well, since I have read of this issue with other phone
systems as well as with Windows Mobile ActiveSync users, so it appears clear
to be an Exchange message handling issue.
Peter
"Andy David {MVP}" wrote:
On Wed, 27 Feb 2008 10:51:01 -0800, KSBTech
<KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
>Exchange 2000; Mitel UM; BlackBerry Enterprise Server
>
>We have noticed that voicemail messages received through our UM >voicemail
>system and put in our Inboxes are not getting forwarded to our >BlackBerrys.
>All other messages, with or without attachments are getting properly
>forwarded. Also, any rules we set up in Outlook to apply to these >messages do
>not work as messages arrive, but if we go into the rules editor and run >the
>rule against the Inbox manually, it will manipulate the messages as >desired.
>Another point is that if we forward the messages to someone, the >forwarded
>message properly gets sent to that person's BB and they are able to >listen to
>the attached voicemail.
>
>We had initially thought that Exchange just wasn't treating the >voicemail
>messages as new and therefore not treating it as such, but after some
>searches I have seen suggestions that it has to do with the messages not
>being in the standard IPM.Note message class.
>
>How would we check that and subsequently correct it? Surely we can't be >the
>only organization experiencing this.
>
I would ask the support folks at Mitel.
>Thanks.
>
>Peter
.
- Follow-Ups:
- Re: Rules don't work on Voicemail
- From: KSBTech
- Re: Rules don't work on Voicemail
- References:
- Re: Rules don't work on Voicemail
- From: Andy David {MVP}
- Re: Rules don't work on Voicemail
- Prev by Date: Re: anti-spam/anti-virus recommendations
- Next by Date: Re: People cannot send to some of my users
- Previous by thread: Re: Rules don't work on Voicemail
- Next by thread: Re: Rules don't work on Voicemail
- Index(es):
Relevant Pages
|
