Re: Rules don't work on Voicemail

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On Wed, 27 Feb 2008 10:51:01 -0800, KSBTech
<KSBTech@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Exchange 2000; Mitel UM; BlackBerry Enterprise Server

We have noticed that voicemail messages received through our UM voicemail
system and put in our Inboxes are not getting forwarded to our BlackBerrys.
All other messages, with or without attachments are getting properly
forwarded. Also, any rules we set up in Outlook to apply to these messages do
not work as messages arrive, but if we go into the rules editor and run the
rule against the Inbox manually, it will manipulate the messages as desired.
Another point is that if we forward the messages to someone, the forwarded
message properly gets sent to that person's BB and they are able to listen to
the attached voicemail.

We had initially thought that Exchange just wasn't treating the voicemail
messages as new and therefore not treating it as such, but after some
searches I have seen suggestions that it has to do with the messages not
being in the standard IPM.Note message class.

How would we check that and subsequently correct it? Surely we can't be the
only organization experiencing this.


I would ask the support folks at Mitel.

Thanks.

Peter
.