Re: Archiving to Mailbox Stops E-Mail within Store

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No prob Thom! John from research it looks like it may be related to IO
issues not being able to handle the additional load or possibly AV
application as well.


1. Try to eliminate IO as the issue. How is your load now and your IO
setup ie. RAID type? Run Exchange best practice analyzer and run the
performance analyzer test. Check performance monitor for physical
disk; Avg Disk Sec read and Avg Disk Sec write. Preferably should be
below 20ms. Also check your Avg disk queue length

2. Try to stop your AV or any other third party app that has anything
to do with Exchange and kick off the journaling agan.

3. Also verify this article

Messages remain in the "Messages awaiting directory lookup" SMTP queue
in Exchange Server 2003 or in Exchange 2000 Server
http://support.microsoft.com/kb/884996



James Chong (MVP)
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

James Chong (MVP)
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

On Feb 14, 12:01 pm, John <J...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
We're using Enterprise Edition. I tried setting up the archive account on a
separate store, but that didn't help the issue. The event viewer doesn't
provide any clues. When checking an incoming message with message tracking
(after turning the applying the archive function), the last event is "Message
Categorized and Queued for Routing". Those incoming messages will stay in
that state until I turn off archiving and restart the mail store...which
finally releases the messages. Any other suggestions or things to check on?
Thx.

John



"thomville" wrote:
Hi James:

I'm completely unable to find the documentation that I was (quite
vividly) recalling - must have been dreaming instead.  Apologize for
the misinformation.

Thom

On Feb 13, 9:23 pm, Jamestechman <jamestech...@xxxxxxxxx> wrote:
Also is mail being queued up somewhere? Which queue? Do you have a FE?

James Chong (MVP)
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

On Feb 13, 9:18 pm, Jamestechman <jamestech...@xxxxxxxxx> wrote:

I'm not sure if that is the case; both docs presume that journaling is
supported on the same store.

3. Question:
What is the effect on the store when message journaling is enabled?

Answer:
If the journal mailbox is on the same store as the users, the disk I/O
will be two times the typical disk I/O, because there is an additional
copy of each message that is sent or received. If there is a dedicated
store or server for the journal mailbox, the additional disk overhead
will be felt only on the journal store or on the server.

Troubleshooting message journaling in Exchange Server 2003 and in
Exchange 2000 Serverhttp://support.microsoft.com/kb/843105

Journaling Effect on User Mailbox Servers
When journaling is enabled in a mailbox database and a user who has a
mailbox on that mailbox database sends a message, the server generates
two messages: one for the recipients and one for the journal recipient

http://technet.microsoft.com/en-us/library/aa997525(EXCHG.65).aspx

However; if you are using enterprise version and have a store you can
dedicate just for journaling give that a shot. Next I would look in
your event vwr and post any Exchange related events.

James Chong (MVP)
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

On Feb 13, 3:11 pm, thomville <thomvi...@xxxxxxxxx> wrote:

The archive mailbox cannot be in the same information store as the
mailboxes it is archiving.  This is not a recommendation or best
practice, but (as you are discovering) a requirement.

Thom

On Feb 13, 2:38 pm, John <J...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

I am able to browse to the archive account and apply the change. However,
once applied, all users within the store are unable to send and receive. Any
idea why this is happening? Thx.

John

"Mark Arnold [MVP]" wrote:
On Wed, 13 Feb 2008 03:59:02 -0800, John
<J...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

In our Exchange 2003 environment, I was tasked to set up an audit account
within a small mailstore that will keep a copy of all incoming and outgoing
e-mail. So I used the option in the store properties that archives each
message to a particular mail account.

However, when I do this, all the people in this mail store can no longer
send or receive messages. The steps to configure seem to be straight-forward,
but I think this account that I'm archiving messages to needs additional
permissions. I first gave the account full permissions to the store, and then
to the entire storage group. None of this has helped. Any ideas?? Thanks!

John
Not at all. The account that you are forwarding to needs no additional
rights at all. You should be able to browse for the archive account
and apply the change.

You should really do this to a mailbox that's in a different store
otherwise you could blow the size limits on your production store. If
you're on Standard Edition then you really need to empty the mailbox
out or at least keep it under very careful control.- Hide quoted text -

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