Re: Info Store Help!!!

Ross Martin <RossMartin@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
All,

I hope someone can help me!! I look after an SBS2003 client with 20
users. The users were e-mailing 100 - 200 MB files to each
other...even though I told them not to do this.

Well, you could *stop* it outright by using more restrictive size
restrictions.....in fact, if a 100MB attachment was working at all, someone
must have changed something, as I believe the default is 10MB or so.

Their SBS Server was
saying "Trying to retrieve the information from the exchange server"

Hmmm - this is a message you saw on the server? That sounds more like an
outlook message. Do you mean in the client? If so, are the clients using
cached mode? They should be.


Message. I found the problem was the average disk queue length was at
100% in Perf Mon (I know this isn't the actual value for disks as it
is setup as a RAID 5). Closer investigation found their Mailboxes
were 3.5 - 6GB in size

Time for mailbox quotas for everyone. This is a must in my book. As you
can't set a quota larger than 2GB in the gui, and 2GB is pretty hefty
anyway, I would set the initial trigger (warning) at 1GB ... "can't send" at
1.5GB....and "can't send or receive" at 2GB. This company can make use of
public folders if they need more storage in Exchange (I'd disable
autoarchive in Outlook) - but note that they shouldn't regularly be sending
file attachments to each other at all, anyway....they have a shared file
server. Exchange/Outlook is not a file storage system. If they really need
to keep everything forever, they should invest in another server & an
Exchange server-side archive product.

Make sure the max size of all mailboxes, plus room for deleted item
retention (I use 30 days, but you may not be able to get away with that),
cannot exceed the max store size. Also make sure your stores are located on
a volume with enough available disk space.

Oh - and perhaps goes without saying, but I talk a lot .... make sure you
can back up and restore this server within a reasonable timeframe, and your
backup media/medium can handle this.

so I got them to clean them out and I ran an
Offline Defrag against both the Public and Private stores.

That's fine if you're careful, but probably wasn't necessary - you don't
want to run that as part of general/regular maintenance, note.

The
Private was at 40GB, now at 17GB!!!!!

That's fine - you can actually go up to 75GB if you change the registry (18
is what you get as max per store with SP2). If your stores hadn't dismounted
when they got over 18, someone has clearly done this already.

They are still getting the same
problem

I'm still not entirely sure what the problem is!

even though the mailboxes have been reduced and so have the
stores. The Average Disk Queue length now shows what it used to when
compared against an old baseline I performed when I adopted the
system.

Has anyone got any ideas as to what I can do??? The ESEUTIL shows no
corruption.

What I was going to do was to move the Priv1.* and Pub1.* files and
restart the server, hoping this would rebuild the information
store....should I do this?!?!

No, not unless you don't want any of the data in the existing stores. See
above..

Note also that as you're using SBS, you really should post in
microsoft.public.windows.server.sbs, even if you also want to crosspost your
message in here or another group. SBS does a lot of things its own way.


Many Thanks in Advance


Ross



.

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