Re: Mail for one particular recipient keeps getting stuck in the outgoing queue


Thanks for your interest, but I ended up burning one of my TechNet incidents on the problem.

Jim Helfer


Manfred Zhuang [MSFT] wrote:
Hello Jim,

Thank you for posting here.

From your post, I understand that emails for a certain domain stuck in the queue.

This issue can be caused by various factors. I suggest you try following steps to narrow down the cause:

Suggestion 1: Checking Recipient Policies
================
1. Click Start, point to All Programs, point to Microsoft Exchange, and then click System Manager.
2. Expand Recipients, and then click Recipient Policies.
3. In the right pane, right-click the Default Policy, and then click Properties.
4. Click the E-Mail Addresses (Policy) tab. Make sure the problematic domain is not listed in it.
5. Click OK, click Yes, and then click Yes.
6. Quit Exchange System Manager.

Suggestion 2: Contact ISP to add a PTR record for your domain
=======================================
Please contact your ISP to add a PTR record for your domain to their DNS server.

Suggestion 3: Contact the problematic domain's administrator to check the block list
================
In order to keep track of the troubleshooting, I suggest you contact the problematic domain's administrator to double confirm that your IP address and domain name are not in their block list.

Suggestion 4: Prepare a Clean Boot environment. ================= 1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG" (without the quotation marks) and click OK. 2. Under the Service tab, check "Hide All Microsoft Services", and then click "Disable All" button. In this way, we can disable all the services which belong to third-party programs. 3. Under the Startup tab, click "Disable All" button.

4. Click OK. 5. Choose Yes to restart the computer. 6. Check "Don't show this message or launch the system configuration utility when Windows starts". 7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved.

1. Open the NDR message in Outlook. Click File-->Save As and then save it as a .msg file. Then please send it as an attachment to v-mzhuan@xxxxxxxxxxxxxx

2. Please enable SMTP log first, reproduce the issue, then send the log to v-mzhuan@xxxxxxxxxxxxx:

NOTE: Please let me know the recipient's and the sender's email addresses.

a. Open Exchange System Manager. Navigate to Servers\ServerName\Protocols\SMTP\Default SMTP virtual server. Right-click it and choose 'Properties'.

b. In General tab, check 'Enable logging' option. Click 'Properties' button, enable *ALL* logging options in 'Advanced' tab.

c. Click 'OK' to close the dialog box. Restart the SMTP virtual server.

d. Reproduce the problem (send e-mail through external account). Wait for 10~20 minutes.

e. Go back to the server. Open Windows Explorer and navigate to %systemroot%\system32\logfiles\smtpsvc1\ Gather the log file and send it to me.

Please try the above steps at your earliest convenience. If you have any concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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=====================================================

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--------------------
| Date: Fri, 09 Nov 2007 14:38:20 -0500
| From: Jim Helfer <JimHelfer@xxxxxxxxxxxxxxxx>
| User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
| MIME-Version: 1.0
| Subject: Mail for one particular recipient keeps getting stuck in the outgoing
| queue
| Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID: <ebMbWgwIIHA.4712@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.exchange.admin
| NNTP-Posting-Host: wtwarch.com 66.212.142.243
| Lines: 1 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.admin:50924
| X-Tomcat-NG: microsoft.public.exchange.admin
| | | Mail from my Exchange 2003sp2 server sent to one particular domain | (cuh2a.com) keeps getting "stuck" in the queue. They just retry until | they reach the timeout period and then kick back an NDR.
| | If I reboot the server, I can get the mail flowing again for a short | time, but it will soon stop delivering mail. (Once it took a few | minutes, once a few hours). Starting and stopping the MTA Stacks | service and SMTP services does not "relase" the queue.
| | I can do manual telnet smtp jobs from the mail server, and that works | fine.
| | I have smtp logging turned up, but I'm not even seeing reject SMTP | transfer attempts. It's like it's not even making it to that point.
| | Can anyone suggest any troubleshooting steps for this sort of queue | problem?
| | I've pretty much eliminated anything else, but I'm stumped.
| | Jim Helfer WTW Architects
|

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