Re: Event ID 9840 When Backing Up Exchange 2007 Information Store

Hmm, seems he is already running Windows Server 2003 SP2 as stated in his
original post and still having the issue.

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner


"John Fullbright" <fjohn@donotspamnetappdotcom> wrote in message
news:e1E8rRZJIHA.588@xxxxxxxxxxxxxxxxxxxxxxx
I posted it.

http://seer.entsupport.symantec.com/docs/285163.htm

Which tells you to install http://support.microsoft.com/kb/915331/en-us




"John Oliver, Jr. [MVP]" <jcoliverjr@xxxxxxxxxxx> wrote in message
news:uOSaKuYJIHA.1168@xxxxxxxxxxxxxxxxxxxxxxx
Interesting, I am curious now. Can you supply the poster or subject?

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner


"John Fullbright" <fjohn@donotspamnetappdotcom> wrote in message
news:%23kOb$RXJIHA.3356@xxxxxxxxxxxxxxxxxxxxxxx
If you search this very forum, you'll find the answer.


"John Oliver, Jr. [MVP]" <jcoliverjr@xxxxxxxxxxx> wrote in message
news:uFTRr2UJIHA.5904@xxxxxxxxxxxxxxxxxxxxxxx
So there is a hotfix for this but you must pay for this before
Microsoft will supply it? I did not see that stated anywhere in the
KB. I would keep pushing Symantec to see if they have a fix from
Microsoft. If not, you can write a simple batch/script file to restart
the store before backup proceeds.

--
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2008
Microsoft Certified Partner


"David Frasca" <david@xxxxxxxxx> wrote in message
news:29D6E23E-22B1-45F2-822E-B50D39F3A2C2@xxxxxxxxxxxxxxxx
We are running Windows Server 2003 SP2, Exchange Server 2007, and
Symantec
Backup Exec 11D with the Exchange Agent. When I try to backup the
Information Store Backup Exec fails with a VSS writer error, and the
server
reports Event IDs 9840, 9814, 2007, and 2907. When I reboot the
server this
fixes it for a while, but the problem keeps resurfacing. Symantec
tells me
it is a known issue with 2003 Server and points me to a Microsoft
knowledge
base that tells me to dismount and remount my store or to restart the
Information Store service. Neither of these options are viable or
practical
in a production environment. I tried to call Microsoft, but they wont
support me on a known issue with their product unless I pay them. Has
anyone seen this and know a fix? Is there anyway to stop this from
happening? Does MS have a patch or are they making a patch that will
address this? I need my Exchange backups to work every time as we all
do.
Here is the KB link. http://support.microsoft.com/kb/930800











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