Re: OWA Not Found, Affects Only One User - No Firewall Issue - OK within LAN

I'd suspect some security software on her computer, AV, anti-spyware, firewall, modified host file, etc. Did you do the nslookup from her network? Could be something funky with DNS on her network. I'd really suspect the security software though. Many security apps change their behaviour based on the subnet they're connected to. You have to tell the app to trust the subnet. I've seen cases, especially with Norton Internet Security, where a subnet is not trusted the only fix was to change the network to a different subnet or uninstall NIS completely. Try to get it to trust the subnet was impossible. Do you use ssl for external OWA connections? It could also be a certificate problem where the security software doesn't like the cert.

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca


"NW" <interest@xxxxxxxxxx> wrote in message news:ukcPzbIHIHA.700@xxxxxxxxxxxxxxxxxxxxxxx
Server 2003/Exchange 2003 SP2

This may turn out to be more of a network problem than an Exchange admin one. But...

I have one user out of about 150 that can't access Outlook Web Access from their home network.

They can access any other internet site, http/https. An nslookup on her laptop of our server host name returns a correct IP address for our server. The same user and laptop can access it within our LAN. No connection is shown as dropped from our Cisco ASA 5505 firewall syslog. Other users can access it fine. I can accces her account from my own home network.

Anyone have any ideas?

My next step I suppose is to wireshark her network card and see what's happening to the requests.

Best,
NW


.

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