Re: The specified default store could not be opened.
- From: D303M <D303M@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 5 Oct 2007 16:18:01 -0700
It ended up to be too many MAPI sessions. I added the registry entry to up
allowed MAPI sessions. I think the artice is KB842022. I saw the event ID
9646 in the log. I made the registery change and then stopped and started the
information store and it resolved the issue for me.
My problem users were only the ones coming over the VPN too. But when I
logged on here as the problem user they still failed. We had some problems
with the connection to that site and think that might of been related to the
people at that location having problems. I think it caused them to not end
their MAPI sessions correctly and they just kept adding up until they hit the
limit.
You might try RPCDIAG when logged on as the user and see if it flags any
events on the Exchange server or see if it shows any RPC related failures
from the client while they are at their office.
"Ryan" wrote:
D3 - Have you made any more progress on this? I'm facing the exact same issue.
with a user and their laptop. They can also access OWA no problem, and I've
also set them up on a desktop here in the office and it works fine. I've
tried all the same solutions, deleting a profile and readding the profile,
unchecking cached mode, deleting all .ost and .pst files in case of
corruption. It's bizarre that you can walk through the Exchange setup,
validate the exchange server and user name, successfully finish the wizard
and then when you open Outlook it fails saying "specified data store could
not be opened please make sure you can access your default data store". At a
total loss, 80 other Exchange users and this is the first issue in house or
over the VPN.
Ryan
"D303M" wrote:
No - account logs in just fine - not locked out.
"Susan" wrote:
and it does the same thing on a different PC? and with a new profile? that
seems very odd...especially if he can access it via OWA...account is not
locked out, nor password expired...?
--
Susan Conkey [MVP]
"D303M" <D303M@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:568710FF-3FC0-4135-9A84-5DB975A02F33@xxxxxxxxxxxxxxxx
I tried taking it out of cached mode and it still failed.
"Susan" wrote:
did you take the profile out of cached mode? or create a new one that is
not using cached mode? does that work?
--
Susan Conkey [MVP]
"D303M" <D303M@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C70BAEFF-B753-4949-AB3A-FB3BC605560F@xxxxxxxxxxxxxxxx
Have a user that when you try to open outlook you receive the error :
Unable to open the Outlook Window. The set of folders could not be
opened.
The server is not available
The user has a couple of PST files. Ran SCANPST and the files were
repaired
but still get the same problem. I looged onto the users machine as
myself
and
was able to open outlook just fine. As a test I tried to open the the
users
PST files and did so with no problem so it looks like they are not
corrupt.
I renamed his OST file and started outlook with the /resetfolders
option
but
still get the same error.
When I go to another machine and logon as that user and try to open
outlook
I receive the error:
unable to open your default email folders. The file c:\documets and
settings\user name\local settings\application
data\microsoft\outlook.ost
is
not an offline folder file.
OWA works fine for this user.
I tried to create a new profile for the user and if I pointed the new
profile to store the mail locallly then outlook opened. But when I
tried
to
change the profile to point to his inbox instead of locally I received
the
following error:
The specified default store could not be opened. Make sure you can
access
your default store and try again.
This resolves his name on the exchange server and the profile also
resolves
the exchange servers name. We have everybody else on this same store
and
they
are not having a problem. And this user still works in OWA??
Just for grins I checked the perms on his mailbox and they are fine.
Any ideas on what else I can try?
"D303M" wrote:
No - account logs in just fine - not locked out.
"Susan" wrote:
and it does the same thing on a different PC? and with a new profile? that
seems very odd...especially if he can access it via OWA...account is not
locked out, nor password expired...?
--
Susan Conkey [MVP]
"D303M" <D303M@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:568710FF-3FC0-4135-9A84-5DB975A02F33@xxxxxxxxxxxxxxxx
I tried taking it out of cached mode and it still failed.
"Susan" wrote:
did you take the profile out of cached mode? or create a new one that is
not using cached mode? does that work?
--
Susan Conkey [MVP]
"D303M" <D303M@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C70BAEFF-B753-4949-AB3A-FB3BC605560F@xxxxxxxxxxxxxxxx
Have a user that when you try to open outlook you receive the error :
Unable to open the Outlook Window. The set of folders could not be
opened.
The server is not available
The user has a couple of PST files. Ran SCANPST and the files were
repaired
but still get the same problem. I looged onto the users machine as
myself
and
was able to open outlook just fine. As a test I tried to open the the
users
PST files and did so with no problem so it looks like they are not
corrupt.
I renamed his OST file and started outlook with the /resetfolders
option
but
still get the same error.
When I go to another machine and logon as that user and try to open
outlook
I receive the error:
unable to open your default email folders. The file c:\documets and
settings\user name\local settings\application
data\microsoft\outlook.ost
is
not an offline folder file.
OWA works fine for this user.
I tried to create a new profile for the user and if I pointed the new
profile to store the mail locallly then outlook opened. But when I
tried
to
change the profile to point to his inbox instead of locally I received
the
following error:
The specified default store could not be opened. Make sure you can
access
your default store and try again.
This resolves his name on the exchange server and the profile also
resolves
the exchange servers name. We have everybody else on this same store
and
they
are not having a problem. And this user still works in OWA??
Just for grins I checked the perms on his mailbox and they are fine.
Any ideas on what else I can try?
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