Re: 554 <Joe@company.com>: Recipient address rejected: Relay acces
- From: "Peter Lawton" <dummy@xxxxxxxxxxxx>
- Date: Fri, 17 Aug 2007 12:24:00 +0100
Hi Steve,
What I expect is that telus will only, by default, let people use their SMTP server to relay email when they are connecting via the telus network on a telus IP address (dial up or ADSL)
What you'd need to do is to contact telus and ask if it's possible for one of their customers to use their SMTP servers to relay email if that customer isn't connecting from their network. Often the customer has to use either SMTP authentication of some system where he has to check POP3 email shortly before trying to send SMTP email.
ISPs all have different policies about what they allow and different methods of allowing relaying from IP addresses not on their network, so you'd have to contact telus helpdesk I think.
Peter Lawton
"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:A9748C69-2CD0-4715-A678-8D684335759E@xxxxxxxxxxxxxxxx
Thanks Peter,
I wasn't specific, his Outlook is only configured for telus.net server, pop
& smtp. To help me understand, his email shouldn't be going through the
company Exchange server at all - maybe I'm missing something.
"Peter Lawton" wrote:
I think the issue is that you don't send mail via a POP3 account, you use
POp3t to receive mail.
To send mail you're using an SMTP server and unless he's changed it in
Outlook he'll be using an SMTP server belonging to telus.net. telus.net may
well have restrictions on the IP addresses of clients that are allowed to
use their servers to relay email to non-telus email addresses.
I think he'll have contact telus to ask if they have a facility to allow
authenticated SMTP relaying for their customers using their servers. He's
probably not going to have a lot of success using one of your SMTP servers
to send external email as telus.net probably publish SPF records which
disallow SMTP serves other than theirs from sending email from telus email
addresses.
Peter Lawton
"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B7863E21-37E9-4941-BB9E-2FC05EEDF7B6@xxxxxxxxxxxxxxxx
>I have a business consultant who perodically comes in with his own >notebook
> and uses the company network for internet connectivity. He uses > Outlook
> to
> access his email via POP3 from telus.net, a widely used Canadian > provider.
> (His email address ends in @telusplanet.net but the servers names are
> actually telus.net). The during the morning of the day he comes in, he
> can
> send and receive email without a problem but by late morning or early
> afternoon he is unable to send email via his POP3 account. He get an
> 'Undeliverable' email back, the body of the email says:
>
> "Your message did not reach some or all of the intended recipients.
>
> Subject: test message
>
> Sent: 08/15/2007 12:05 PM
>
> The following recipient(s) cannot be reached:
>
> Joe Yooser (Joe@xxxxxxxxxxx) on 08/15/2007 12:05 PM
>
> 554 <Joe@xxxxxxxxxxx>: Recipient address rejected: Relay > access
> denied
> "
>
> Additional information:
> - His address is listed on the company Exchange server as a Contact.
> - He is using Windows XP Pro, Office 2003 Pro
> - His laptop is NOT a member of the company domain.
> - He has a domain user name that isn't being used from his laptop.
> - Other company employees are able to use POP3 for their personal email
> from
> Yahoo and Hotmail without any issues.
>
>
>
.
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