Re: 554 <Joe@company.com>: Recipient address rejected: Relay access de

Tech-Archive recommends: Fix windows errors by optimizing your registry

- Maybe this document helps:
http://support.microsoft.com/kb/895853/en-us

- Check the Message Tracking

- Increase diagnostics logging:
a. Start->Run, type "regedit" (without the quotation marks) and press Enter
b. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeTransport\Diagnostics
c. Change the data of the value "6 SMTP Protocol" and "8 NDR" to 7
Try to find out if there 's something useful in the eventlog?
Don 't forgot to set the registry entries back to 0 after you 're done.

--

Regards,

Rene Frenger




"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B7863E21-37E9-4941-BB9E-2FC05EEDF7B6@xxxxxxxxxxxxxxxx
I have a business consultant who perodically comes in with his own notebook
and uses the company network for internet connectivity. He uses Outlook
to
access his email via POP3 from telus.net, a widely used Canadian provider.
(His email address ends in @telusplanet.net but the servers names are
actually telus.net). The during the morning of the day he comes in, he
can
send and receive email without a problem but by late morning or early
afternoon he is unable to send email via his POP3 account. He get an
'Undeliverable' email back, the body of the email says:

"Your message did not reach some or all of the intended recipients.

Subject: test message

Sent: 08/15/2007 12:05 PM

The following recipient(s) cannot be reached:

Joe Yooser (Joe@xxxxxxxxxxx) on 08/15/2007 12:05 PM

554 <Joe@xxxxxxxxxxx>: Recipient address rejected: Relay access
denied
"

Additional information:
- His address is listed on the company Exchange server as a Contact.
- He is using Windows XP Pro, Office 2003 Pro
- His laptop is NOT a member of the company domain.
- He has a domain user name that isn't being used from his laptop.
- Other company employees are able to use POP3 for their personal email
from
Yahoo and Hotmail without any issues.





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