Re: 554 <Joe@company.com>: Recipient address rejected: Relay access de
- From: "Peter Lawton" <dummy@xxxxxxxxxxxx>
- Date: Fri, 17 Aug 2007 08:46:03 +0100
I think the issue is that you don't send mail via a POP3 account, you use POp3t to receive mail.
To send mail you're using an SMTP server and unless he's changed it in Outlook he'll be using an SMTP server belonging to telus.net. telus.net may well have restrictions on the IP addresses of clients that are allowed to use their servers to relay email to non-telus email addresses.
I think he'll have contact telus to ask if they have a facility to allow authenticated SMTP relaying for their customers using their servers. He's probably not going to have a lot of success using one of your SMTP servers to send external email as telus.net probably publish SPF records which disallow SMTP serves other than theirs from sending email from telus email addresses.
Peter Lawton
"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:B7863E21-37E9-4941-BB9E-2FC05EEDF7B6@xxxxxxxxxxxxxxxx
I have a business consultant who perodically comes in with his own notebook
and uses the company network for internet connectivity. He uses Outlook to
access his email via POP3 from telus.net, a widely used Canadian provider.
(His email address ends in @telusplanet.net but the servers names are
actually telus.net). The during the morning of the day he comes in, he can
send and receive email without a problem but by late morning or early
afternoon he is unable to send email via his POP3 account. He get an
'Undeliverable' email back, the body of the email says:
"Your message did not reach some or all of the intended recipients.
Subject: test message
Sent: 08/15/2007 12:05 PM
The following recipient(s) cannot be reached:
Joe Yooser (Joe@xxxxxxxxxxx) on 08/15/2007 12:05 PM
554 <Joe@xxxxxxxxxxx>: Recipient address rejected: Relay access
denied
"
Additional information:
- His address is listed on the company Exchange server as a Contact.
- He is using Windows XP Pro, Office 2003 Pro
- His laptop is NOT a member of the company domain.
- He has a domain user name that isn't being used from his laptop.
- Other company employees are able to use POP3 for their personal email from
Yahoo and Hotmail without any issues.
.
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