RE: undeliverable & report generated internally
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 11 Jun 2007 08:27:34 GMT
Hello Mike,
Thanks for posting in our newsgroup.
From your description, I know that some internal users cannot send e-mailsto a DL and get NDR states they don't have permission. If I am off-base,
please don't hesitate to let me know.
Please take the following steps to narrow down this issue:
Step 1: Open logon OWA and reproduce the issue, will the same issue reoccur?
Step 2: Please double confirm whether the problematic user can send the
email to each recipient in the member of the distribution group directly.
Step 3: Please try to uncheck "From authenticated users only" check box in
the specific distribution group in ADUC, what the result?
(1) Click "Start", point to "Programs", point to "Administrative Tools",
and then click "Active Directory Users and Computers".
(2) Right-click the specific distribution group, and then click
"Properties".
(3) Click the "Exchange General" tab.
(4) Under the "Message restrictions", double confirm that the "From
authenticated users only" box is not checked and the "From everyone"
options is selected.
More information:
827616 How to restrict the users who can send inbound Internet e-mail to
http://support.microsoft.com/?id=827616
If the problem persists, please help me collect the following information
for further research:
(1) A copy of the NDR message;
(2) A screenshot of the result of the Message Tracking feature.
How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/?id=821910
(3) Collect the SMTP log file.
========================
Please send me the complete SMTP log. Also, provide the sender recipient,
time, and timezone setting.
Hint: The date/time in the SMTP log is the Greenwich Time, and the
date/time shown in message tracking is the local time.
To enable SMTP log on your Default SMTP Virtual Server.
a. Please open Exchange System Manager.
b. Right click on "Default SMTP Virtual Server" and click Properties.
c. On the General tab, please check the option "Enable logging".
d. Select W3C Extended Log File Format from the list below.
e. Click the Properties button. In the General Properties tab, please
confirm the following settings:
- Check the option Daily
- Check the option "Use local time for file naming and rollover"
- Confirm the setting for "Log file directory" to be
"C:\WINNT\System32\LogFiles"
- Check all the logging options on the Advanced tab.
(4) Check the application log
=========================
Please first increase the Diagnostic logging level for Transport.
a. Clear the current the log files.
b. In ESM, navigate to the server entry. Open its Properties, on the
diagnostic logging tab, increase logging level to Maximum on the Exchange
Transport for all its sub-category.
c. Reproduce the issue, and check the application log file.
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
39512936-undeliverable & report generated internally.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<Ex2003 w/SP2 on W2K3 w/ SP1.
<
<I've got a internal user who is receiving NDRs when she attempts to send
to
<several internal distribution lists. The NDRs state that she doesn't have
<permission to send to those recipients, yet those DLs do not have any
<restrictions (set to accept from everyone). When I checked in message
<tracking, it states only that, "report generated internally". I've
thoroughly
<reviewed the properties of the DLs in question, but since they're working
<just fine for other users, it would seem to be a problem with her user
<account, although that looks normal as well.
<
<I've done a few web searches on "report generated internally", but most
<results concern the smtp service, but in this case, the message isn't even
<getting that far since both the sender and recipients are on the same box.
<
<As far as I know, the problem just started today, so I've asked our Help
<Desk to have the user reboot and try again, but as with most users, it
<probably won't happen until she leaves for the day, so I won't know if it
<helps until next week.
<
<If anyone has any suggestions, I'd be most grateful.
<
<Thanks,
<Mike
<
<
.
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