Re: dropped email or connectivity problem

You might turn on message tracking to see what happened to her messages. I'm
presuming the sender isn't getting an NDR. Did you crank up SMTP logging to
the maximum and find any sign of the messages?

I have message logging turned up to max for some items, are there specific
categories\items you would recommend for this problem?
I have reviewed the message tracking center if this is what you are
referring to and the messages do not show up - only the ones that actually
make it into her inbox show. If there is something else to turn on in
message tracking, by all means let me know. Correct, there is no NDR being
delivered back.

I did run a batch of emails again from the remote user to my account and I
received all emails. I tried again to the local recipient and again missing
an email from the group.


"Lanwench [MVP - Exchange]" wrote:

Rick <Rick@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
They are using POP with their ISP's.

OK; that's different. I thought you meant, your remote users were connecting
to *your* Exchange server and sending mail.

If you mean, these are external senders who are having trouble sending mail
*to* your Exchange server, that's fine, but it wasn't clear.

I have used one of the accounts
(earthlinks) web account and have been sending email to our Outlook
XP user. She will only receive 2 out of 3 emails with attachments.

Since I have disabled my junk email, I recieve all of the email
directly into my inbox with the attachments.

You might turn on message tracking to see what happened to her messages. I'm
presuming the sender isn't getting an NDR. Did you crank up SMTP logging to
the maximum and find any sign of the messages?

The IMF isn't terribly customizable, note. What are your settings on it?

"Lanwench [MVP - Exchange]" wrote:

Rick <Rick@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Sorry. they are connecting using thier individual ISP's such as
Earthlink in this case or Southwest Bell in others.

Thanks, but I actually meant, are they using RPC over HTTP? or OWA?
Or POP/IMAP?

Also, the recipient is using Outlook 2002.

"Lanwench [MVP - Exchange]" wrote:

Rick <Rick@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have some remote users that are having when they send messages.

How are they connecting?

Okay, so what's new.:-) Well the strange thing is it seems to
randomly happen only with attachments and intermittently. I have
one account that I can duplicate this with and if I send an email
with the same attachment, it will arrive 2 out of 3 times. When
it does not arrive, I am unable to locate any issue in any logs
such as the SMTP log or my SPAM filter log. I am able to use this
remote users account for testing purposes and my user here has
agreed to let me test to her email.

Also, I had a problem yesterday that when I would send a from this
account with attachment to me, it would all get dumped into my
junk email folder. Well, we do not have IMF turned on at the
server, so this must have been Outlook 2003. I disabled junk
email and they then went to my inbox. The user did not have any
signature or anything else that I could see that would casue this
problem and the attachment was either a small word file or a
small text file. Very confusing...

Any ideas anyone on how to proceed?

Rick




.

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