Re: Lost Emails
- From: Vishal <Vishal@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 30 Mar 2007 11:40:01 -0700
Hi,
That message that I had mentioned that I have not received - arrived in my
yahoo mailbox
on the 25th.
Please see the screenshot
http://www.box.net/shared/5y4vxeaos7
Its seems that the smart host didn't send it until the 25th.
But when I checked the queues, their was nothing on the out going queue.
http://www.box.net/shared/f1opo3dqvp
So the question is where was the emails stuck (in MS Exchange 2003???)
Thanks
"Rich Matheisen [MVP]" wrote:
Vishal <Vishal@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:.
I have imported the SMTP protocol log (as described in
http://searchexchange.techtarget.com/general/0,295582,sid43_gci1243635,00.html).
I can see their are several columns including cs-uri-query, sc-win32-status,
sc-bytes, cs-bytes, time-taken, cs-version, cs-host
sc-status. A positive acknowlegement is usually a 250,
[ snip ]
2) Rich Matheisen - thanks for your input.
If the messages that aren't deivered are all to the same MTAs then
call the other admin and find out what's happening
What do you mean by MTA?
Mail Transport Agent. Usually the SMTP server and SMTP client running
on a server are both a part of a MTA.
I assume you mean the same domain.
Same domain or different domains. What's important is the SMTP server
(the MTA), no matter how many domains it handles.
Unfortunately,
since we are a small organisation only these 2 users are dealing with these
domains.
No. You, as the admin, must deal with it too.
One of these vocal users last week told me that one the guys that he is
sending to
has a gmail account and even he doesnt get that. I tested to my gmail
account and
it seems fine.
What would really help ... is if there is a general guide for layman ... to
help them
understand them how email gets transmitted and so forth. I remember seeing
something
like this on techrepublic.
Reading RFC2821 (or even RFC821) would be a good place to start. Both
are small documents and you can skip over most of the stuff that lays
out what status codes should be sent in which circumstance, the BNF
describing the construction of names, etc.
Also a techrepublic or something similar guide to how organisations should
log (internal)
email issues via a sample form or something.
That's getting a bit OT.
That would ideally mention what
IT departments
are able to realistic do ... in terms of troubleshooting etc. That would
help us in establishing policies etc (remember we are a charity).
How you write your policies is quite different to how you create
procedures and processes. And it's not germane to Exchange. Charities,
like any other business (and you are a business), have governance.
Your policies should derive from that, not from what e-mail software
you run.
--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@xxxxxxxxxxxxx
Or to these, either: mailto:h.pott@xxxxxxxxxxxxxxx mailto:melvin.mcphucknuckle@xxxxxxxxxxxxx mailto:melvin.mcphucknuckle@xxxxxxxxxxxxxxx
- References:
- Re: Lost Emails
- From: Lanwench [MVP - Exchange]
- Re: Lost Emails
- From: Rich Matheisen [MVP]
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