Re: Problem viewing messages generated with OWA on Groupwise web c

Thanks John,

But, I had already looked at the reg key-- we've had UseRegionalCharset set
as 1 (and no UseAltRegioalCharset ket defined) long before this problem
surfaced.

Further clarification: When I access the Groupwise web mail and open up a
message sent to me from Site #1 OWA Exchange, the message is not viewable
unless I right-click and change the encoding from within IE--just about any
selection for charset will work.

That is assuming I am using IE 6 or IE 7.

However, when I use Firefox and I open the web mail message as just
described, it is viewable without having to change the encoding. The default
encoding in Firefox set at UTF-8, but I can change it to just about anything
else and it still works.

The easiest solution is to tell the users at Site #2 to use Firefox when
using their Groupwise Web client, but I really need to find a solution on the
Exchange/OWA end that can fix this--without resorting sending as plain text.
And so far, I've only seen this problem with messages generated from from our
Exchange/OWA.


Thanks


"John Fullbright [MVP]" wrote:

It's the same game you play with dcbs language support or browsers that
don'tt understand UTF-8. iso 8859-1 (western europe is the character set
used if a client does understand UTF-8. ascii is sent if a client does not.
Ascii goes through andbut 8859 does not in your case, so the assumption is
the GW client does not understand UTF-8. In this case, you coud simply set
UseAltRegionalCharset to 0 (this sends Windows-1252 for western europe, or
set UseRegionalCharset to 1, or both. This requires a restart if the IS and
W3SVC to take effect.


"EdGreen" <EdGreen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C50990D6-2E72-47C0-AEBD-38411925292E@xxxxxxxxxxxxxxxx
Site #1:

Exchange Server 2003 SP2
Spam Firewall 300

Site#2:
Novell GroupWise 7.0 Web mail

Problem:

Overview-- Users using GroupWise Web mail at Site #2 cannot read messages
generated from our OWA clients (Site #1) without having to change the
default encoding to render the messages properly.

Details-- When I send email from Site #1 using Outlook 2003 SP2 client via
Exchange server to site #2, the message is viewable with the GroupWise Web
Client.

However, when I send email from Site #1 using OWA to Site #2, the message
is
not rendered properly-although if I change the character set encoding in
the
browser, the message is readable.

From Site #1, the messages sent from Outlook via Exchange server are
Content-Type: text/plain; charset="us-ascii"

And the messages sent from Outlook Web Access via Exchange server are

Content-Type: text/plain; charset="iso-8859-1"

The GroupWise Client at Site #2 appears to be UTF-8 by default.

Question, is there a way to change the default character set for OWA
clients
on the Exchange server such that the messages get encoded in a default
readable format for users at Site #2.

I have tried to assign different encoding sets for the specific domain
(Site
#2) via ESM/Global Settings/Internet Message Formats on the Exchange
server.
However, this did not seem to make a difference as the message encoding
remains unchanged for outbound messages to Site #2. Perhaps there is a
setting that is overriding this, but I cannot find it.

Any help with this would be very appreciated.




.

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