Re: rename AD user account creates problem with autocomplete in Outloo

I read that you have rebuild OAB. Have you also tried "Rebuild" (not
"Update Now") the GAL?


PL


After renaming an Active Directory user account, the new user name and the
new Exchange mailbox works correctly almost everywhere, but there is a
problem in the autocomplete feature of the client Outlook 2003.

OLD USER jgoulding
OLD EMAIL jgoulding@xxxxxxxxxx
OLD ALIAS jgoulding
OLD DISPLAY NAME Jessica Goulding
OLD AUTOCOMPLETE Jessica Goulding <jgoulding>

NEW USER jwalter
NEW EMAIL jwalter@xxxxxxxxxx
NEW ALIAS jwalter
NEW DISPLAY NAME Judy Walter
NEW AUTOCOMPLETE Judy Walter <jgoulding> THIS IS THE PROBLEM

In other words, if any user in my office wants to email to Judy, and they
type the letter "J" on their Outlook "TO:" line, it displays as "Judy
Walter
<jgoulding>" which is new display name but old alias or old legacyDN or
whatever.

I have already tried MANY MANY MANY troubleshooting ideas. These are the
same troubleshooting steps that I found by searching and searching the
Internet, possibly even some suggestions from your own site. Maybe some
of
them are right but I did them in the wrong combination.

I checked all tabs under the user's AD account for references to the name
jgoulding and there is nothing.

I typed jwalter into Outlook, arrowed down, and deleted the name from the
autocomplete list. It deletes it, but the problem comes back after sending
an
email to jwalter@xxxxxxxxxx

I renamed the NK2 file and tested.

I created a brand new Outlook profile and tested.

I tried Outlook in online mode.

I rebuilt the Offline Address Book on the Exchange server and redownloaded
it on a workstation, and tested.

I deleted all OAB files on a workstation, redownloaded the address book,
and
tested.

I verified all tabs under 'Outlook properties' and there were no
references
to jgoulding.

I deleted the mailbox completely, created a blank mailbox, attached it to
the jwalter account, and tested.

Most of these tests were done on at least two workstations and all yielded
the same results.

I'm very frustrated because renaming an AD user account and associated
Exchange mailbox SHOULD NOT BE SO DIFFICULT!!! Why are there so many
messages on this site, and others, indicating that lots of Exchange server
administrators have tons of trouble just to rename an account? Exchange
should not be this way!

At least one place on the Internet suspects that this is an EXCHANGE
SERVER
BUG

QUOTE FROM INTERNET: "I have 10 years experience in Specializing in
Microsoft products and 3 mcse Windows NT4.0/2000/2003. I know a bug when
I
see one. I cannot rename an AD account so that outlook displays the
correct
autocomplete name from the drop down list. Yes I have cleared the nk2 file
and deleted it manually. The incorrect autocomplete name keeps on coming
back. I use Exchange 2003 SP1 and I have just had a user get married so I
changed her last name in all entries in AD. this includes the Exchange
e-mail
addresses. All clients use Outlook in cached mode. So when a user clicks
the
letter of the name in outlook it comes up with the correct name but in the
square parenthesis <> the name has not changed. I have deleted this
autocomplete entry only to find its doesn't help. I have redownlaoded the
address book, I have rebuilt and updated the recipient policies and the
offline address book....The only place that I can find a problem is in the
following string: /o=First Organization/ou=First Administrative
Group/cn=Recipients/cn=WRONGNAME
How do I edit the last value "CN=" I am assuming that this is where
outlook
is getting the value name<WRONGNAME> . I urge anyone to to create a user
in
AD with a mailbox and then rename it. Go to outlook and then try and use
the
autocomplete feature and you will find that is does not display the
changed
name in the square parenthesis <>. Any help would be greatly appreciated.
PLEASE REPORT TO MICROSOFT AS A BUG. I enscourage anyone to duplicate this
by
creating a new user and then renaming it. One of the other MVP's did and
he
saw my problem and I never got a repsonse."




.

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