Re: Exchange & IIS Services crash with 7031/7034 Errors

Ok, guys. Just got off the phone with Symantec. As I suspected, there was a
bad ruleset included with a recent update. And surprising me was the fact
that they actually admitted this and told me how to work around it. They are
working on a new rule set that will be posted as an update hopefully today or
tomorrow, but in the meantime here is the workaround from the email they sent
me. Be sure to make a backup of the .xml file before proceeding. Apparently
there is no further action required - the update will fix the ruleset in the
..xml automatically:

Greetings,Chris
To modify bmiconfig.xml to work around the issue:
Open the services menu by going to Start -> Run and typing services.msc
Stop the Symantec Mail security for Microsoft exchange service, and the
Symantec Mail security spam statistics service, if they are started
Open <system drive>:\Program
iles\Symantec\SMSMSE\5.0\Server\SpamPrevention\bmiconfig.xml in a text editor
such as notepad
Go to the File menu, choose save as, and save the file as bmiconfig.old
Delete the following strings:

<ruleType>header_regex</ruleType>

<ruleType>body_regex</ruleType>

<ruleType>lang_header_regex</ruleType>

<ruleType>lang_body_regex</ruleType>

<ruleType>bodysig</ruleType>



· Once those entries are deleted, go to the File menu, and choose
save as, save the file as bmiconfig.xml

· Restart the Symantec mail security for Microsoft exchange service;
it is not necessary to restart the Spam statistics service.


Sincerely,Rudy

--------------------------------------------------------------------------------


Symantec Technical Support

I don't usually cross-post, but I'm going to throw this out on the few other
threads for this topic, so don't kill me. Good luck!

-Chris

"Kirill Palagin" wrote:

arrowtech.clayton.lee@xxxxxxxxx wrote:
<snip >
The read receipt was generated by a notes user at DB in response to a
legitimate email. Who knows why that made Symantec angry, but I will be
calling them tomorrow to ask - it has made me a little angry too.

Oh well, off to bed now, 4 hours of solid rest till I am back at it.

A


Thank you very much for sharing!!
Please share the outcome of the discussion with Symantec.

--
If my message is helpful, please help me by registering at
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http://www.openoffice.org/issues/show_bug.cgi?id=70753
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http://www.openoffice.org/issues/show_bug.cgi?id=35579
http://www.openoffice.org/issues/show_bug.cgi?id=32785
http://www.openoffice.org/issues/show_bug.cgi?id=29807
http://www.openoffice.org/issues/show_bug.cgi?id=67838
http://www.openoffice.org/issues/show_bug.cgi?id=39527
http://www.openoffice.org/issues/show_bug.cgi?id=64785

Thank you very much!

.

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