RE: Can no longer access ActiveSync
- From: v-chacez@xxxxxxxxxxxxx (chace zhang)
- Date: Mon, 25 Sep 2006 07:23:54 GMT
Hi,
Thank you for posting here.
From your post, my understanding on this issue is: You encountered errorcode 0x85010014 during accessing mailbox by ActiveSync. If I'm off base,
please feel free to let me know.
Based on my knowledge, support code 0x85010014 means error HTTP 500. The
error 0x85010004 happens when the authentication method is not configured
correctly in ActiveSync, OMA and Exchange/Exchange-OMA virtual directory.
Please verify Authentication settings by the following steps.
For Exchange-oma virtual directory:
1. Open IIS Manager
2. Open properties of virtual directory Exchange-oma
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access
For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:
1. Open IIS Manager
2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication
After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.
If the issue persists after steps above, in order to have a more concrete
idea about the issue, please let me know the following info.
1. Do all the users have such issue or just specific users? Please create a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync. If the issue persists, the issue may be caused by the
configuration of this specific device. If the issue disappears here, the
issue may be caused by the Exchange attribute of original user account.
2. Please locate another mobile device like original smart phone without
such issue before, and then use this smart phone to sync the specific
mailbox whose owner encountered issue on previous device. If the issue
disappears here, the issue may be caused by the configuration of this
device. If the issue persists, we may consider the issue happens to this
user account.
Collect the IIS metabase on Exchange Server and send to me:
v-chacez@xxxxxxxxxxxxxx for further analysis:
1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
4. Please collect the IIS log on Exchange Server so that I can perform
further research:
1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address v-asun@xxxxxxxxxxxxxx
And please let me know the alias of the user who encountered the issue.
5. For further test, please temporarily disable SSL if you enable it for
ActiveSync; create a new test account and let me know the following
information.
- Credential of this test account
- The public URL of your Exchange Server
- Domain name
I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail:
v-chacez@xxxxxxxxxxxxxx
Hope this helps! If you have further concern, feel free to let me know.
Have a great day!
Best Regards,
Chace Zhang (MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: Can no longer access ActiveSync
| thread-index: AcbfUWvDGtKVSfjjRLi7HmzcrmCCmw==
| X-WBNR-Posting-Host: 136.167.76.86
| From: =?Utf-8?B?Q2hhcmxpZQ==?= <baboon@xxxxxxxxxxxxxx>
| Subject: Can no longer access ActiveSync
| Date: Sat, 23 Sep 2006 13:47:02 -0700
| Lines: 18
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|
| Hi -
|
| I have a Windows 2003, SP1 server running Exchange 2003, SP 2.
| ActiveSync had been working using SSL, but for some reason it no longer
| does. The version of the OS and Exchange were the same before the
trouble
| started as they are now.
| Even when inside the firewall (on the LAN) this is so. If I try it
without
| SSL it will work from a Windows Mobile device.
|
| I had installed the certificate for the server on the mobile devices,
which
| got ActiveSync and OMA working in the first place. OMA still works using
SSL.
|
| The error message is "Your account in Microsoft Exchange Server does not
| have permission to synchronize with your current settings." The error
code
| is 0x85010001, which I can't find in the KB.
|
| Help, anyone?
| Thanks.
|
.
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