Re: "User must change password at next logon" not working in OWA

Did you specifically read the section that stated:

Before configuring the Change Password feature, make sure that the following
fixes have been applied to all Exchange servers: . For Windows 2000 (All
versions of Exchange)

831047 (http://support.microsoft.com/kb/831047/) FIX: You experience
various problems when you use the Password Change pages in IIS 5.0
. For Windows 2003 (All versions of Exchange)

833734 (http://support.microsoft.com/kb/833734/) FIX: You experience
various problems when you use the Password Change pages in IIS 6.0


Have you verified that the appropriate hotfix is applied? Meaning, you've
called PSS and asked them for the hotfix?

--
Ben Winzenz
Exchange MVP
MessageOne
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"SHN750" <shn750@xxxxxxxxx> wrote in message
news:egkMTRc0GHA.3908@xxxxxxxxxxxxxxxxxxxxxxx
Ed,

I've tried these troubleshooting links already. All of the password change
functionality is working through OWA with the exception of when an account
is marked with "User must change password at next login". If this is
selected and a user is logging in through OWA, then they cannot log in. If
this selection is unchecked, users can log in via OWA. They can then
manually change their password in OWA under the Options folder.

Steve

"Ed Crowley [MVP]" <curspice@xxxxxxxxxxxxxx> wrote in message
news:e3nHGkU0GHA.2196@xxxxxxxxxxxxxxxxxxxxxxx
Have you seen this article or any of the others to which it is linked?
http://support.microsoft.com/kb/297121/en-us
--
Ed Crowley
MVP - Exchange
"Protecting the world from PSTs and brick backups!"

"SHN750" <shn750@xxxxxxxxx> wrote in message
news:OZjLZVU0GHA.3752@xxxxxxxxxxxxxxxxxxxxxxx
Hello.

I have an Exchange 2003 SP2 environment and when we create a new AD
account and check the option for "User must change password at next
logon", users that access their account initally via OWA cannot log in.
They do cannot log in. The standard OWA error is displayed:
You could not be logged on to Outlook Web Access. Make sure your
domain\user name and password are correct, and then try again.

If the change password on first login is disabled, users can login in
without any issues.

The strange thing is that the Change Password function through OWA
works, because after users log in, they can then change their password
in the Options folder. The issue occurs if the "User must change
password at next login" is enabled. If users are logging in directly to
Active directory, they are prompted to change their password.

We have many users that do not authenticate directly to Active Directory
and need to use the change password on first login feature though OWA.
Has anyone experienced this issue before?

Thanks
Steve







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