Re: Problem with Exchange

Hmmm....

So, dumpster has told us that mails are getting deleted permanently (
like if you do shift+ delete in the inbox) and not going in deleted
items or any other folder in either mailbox or pst by some rule or pop3
profile etc.

Now, first thing is that, yes there is a rule available in outlook that
you can configure to permanently delete the items.However, you said
that you have checked for all rules. Also, the possibility of creating
this rule by somebody is very less.

You have changed the password, so pop3 profile configured somewhere
will also stop downloading mails.

In your first post you told that you have also deleted and recreated
the mailbox. I think that will remove all the rules also if any
associated with that mailbox.

If there is any MAPI profile open somewhere that will also needs to be
reconfigured after deleting and recreating the mailbox ( I am not sure
about this).

If you have OWA enabled, you can close all the profiles onfigured for
the user and check that mail is still getting disappeared or not. I
think it will !!!

I don't know why but somwhere i am doubting more on server then the
client. Once, i have also faced same issue (on exchange 2000 not on
exchange 5.5) and unfortunately that time i only have find the that
mails are getting permanenetly deleted on the client.

After that another guy who was looking after the server was informed
abt he issue. He has done something with the mailbox and the problem
got resolved.

Can you please elaborate what you have done on the server end that is
deleting the mailbox, changing alias etc. After that experts there
might give some more help to troubleshoot the issue.

Also, can you check about any antivirus program running on server???

Regards,
Vineet Arora




Missy Koslosky [MVP] wrote:

Are you positive there is not another client (Outlook or other) connected to
the mailbox?

The password change would prevent many things, but if another MAPI
connection is open to the mailbox, and that connection is set up to move
items to a PST, then that would be the problem.

Over the years this type of thing has been reported numerous times, and it's
almost always come down to a second client in the mix, or a PST being used
in the primary profile. It's NOT an Exchange problem.

BTW, Exchange 5.5 is no longer supported by Microsoft. Time to upgrade.

Missy

"Paco Gaspar" <noesbueno@xxxxxxxxxxxxx> wrote in message
news:Xns9827A20F9542Cfjgaspargmailcom@xxxxxxxxxxxxxxxx
"Martin Blackstone - MVP" <exchangemvp@xxxxxxxxx> wrote in
news:eY$BpZexGHA.3788@xxxxxxxxxxxxxxxxxxxx:

Hi again,

First, check his Outlook for any errant rules he may have setup. We've
all seen this happen.

I have watch in Outlook for rules, at the only place where I know that
they are, and there are no rules at all. If there is any other place
where they could be, rather than 'Tools-> Rules and alerts', please tell
me where, pleased.


Then change his password. In case for some strange reason he has
configured a POP client somewhere along the line, this should stop
that from happening.

I have change his password. I am sure that delivery is set to mailbox,
not to personal folders.

I have added the registry key mentioned in the other answer, and here
ara the results once done all those things.

When the user receives an e-mail, it's keeped in his inbox. Then,
whenever he send or receive another, all the messages in his inbox
dissapear, so there's only the new ones if he has received, or none if
he has sent.

At this point, if the user selects Tools->Recover deleted items, a
window appears with all the lost messages, and he's able to recover it.
If he recovers his messages, and push send and receive, all the deleted
messages appears again.. and they keep there.. till the user sends or
receives another message. And so on, and on, and on.

That's geting me crazy.

Any other thing that could be done?

Thanks

.

Relevant Pages

  • Re: Loosing e-mails in Entourage 2004 maybe you too? !!!
    ... > Entourage 2004 i have the following problem: I set up my mailbox in that ... > the Show Folders window the mailbox account with a green line ... > deleting unwanted e-mails before you download them into your inbox). ... > some new mails on the server, but sometimes by clicking on it to view ...
    (microsoft.public.mac.office.entourage)
  • Re: bug! maybe you lose emails too and dont know??
    ... >> Folders window the mailbox account with a green line indicating it is viewed ... >> you download them into your inbox). ... >> an internet browser and there i find the mails which have disappeared in the ... > read the messages Online on the server instead of in your Inbox when they ...
    (microsoft.public.mac.office.entourage)
  • Re: accessing users mailboxes as administrator
    ... screen box only list the Inbox, Calendar, Contacts,Journal, Notes and ... Then in ESM go to the Mailbox Store ... default folders presented in file | open | other user's folder, ... create a new profile entirely that has only the ...
    (microsoft.public.exchange.admin)
  • Re: Open a delegate folder in CDO 1.21
    ... The application I am writing looks in a designated mailbox for mails. ... >> folder..., in CDO, so that I only need to grant the users delegate rights ... >> tend to mess about in the inbox, which is what I want to avoid. ...
    (microsoft.public.exchange.applications)
  • Re: Rules do not work in Outlook 2003
    ... Yes, they are and when I create the rule via Tools>Rules upon leaving, ... when I check the "apply rule to mails in the inbox" it works OK and the ... Jeanken's Profile: http://www.officehelp.in/member.php?userid=4850 ...
    (microsoft.public.outlook)