Re: A time clock issue?

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In news:C3C89DE7-C2F4-470D-8323-5066A66D8A27@xxxxxxxxxxxxx,
Dale <Dale@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
Lanwench,

Checked his email services and the only things he has is Exchange,
Outlook Address Book, Personal address book and a Personal Folder.

He shouldn't have a Personal Address Book or Personal Folders file in there,
really. Just Exchange and the Outlook Address Book.

He is running OL2000

He really ought to be on OL2003 ....OL2k is out of support now IIRC and is
far more limited in what it can do. What version of Exchange are you
running? If you have E2003 you get licenses for OL2003 for each user, you
know.


He has to either click send/receive or log off and back on to receive
email So either his outlook is not checking to see if there is new
email or the sever is not delivering it when he receives it.

Test this by trying what I suggested - click on another folder besides the
Inbox, and then back to Inbox.


There is no other software running on this machine. Just MS office
2000 on an XP Pro SP2 laptop that never leaves it's docking station.

Thanks
Dale


"Lanwench [MVP - Exchange]" wrote:

In news:A7B4232D-52FA-4152-A432-51F5850A8F6B@xxxxxxxxxxxxx,
Dale <Dale@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
Thanks for your reply.

Ok I checked the server clock settings and they are correct with the
daylight savings checked and the correct time zone. On the users
side in Outlook I corrected the daylight savings issue and
corrected his clock. That solved that problem. I added Outlook.exe
to the firewall exceptions and what is happening is that he does
not automatically recieve email. He has to click send and recieve
and then he recieves all emails at that point.

What services does he have in his mail profile?
What version of Outlook?
If OL2003, cached mode enabled? Is he working online/connected?
Check. If he clicks away from the inbox into another folder in his
mailbox, and then back to inbox, does the mail show up then?


Not sure what has changed since he used to
recieve them normally. Is there a send/receive option for exchange.

No....

What should I do at this pointe.

Any other software firewall installed on this workstation?

thanks
Dale

"Dale" wrote:

When users are recieving emails they are getting a time stamp on
the email that is not correct. I checked the server itself and it
is showing the correct time.
The original message was sent at
Mon 8/14/2006 9:43 AM

But as you can see in the sent stamp the user recieved it is off by
an hour. The users desktop clock is correct also. These are all
internal emails. Also this user is not recieving emails in a timely
fashion. This text only email took over 10 minutes to be sent to
his desktop and we are all on the same subnet, including the
exchange server.
Thaks in advance for any ideas


-----Original Message-----
From: Dale Bosley
Sent: Monday, August 14, 2006 8:43 AM
To: Tim Gossman
Subject:

Tim,


Just checking to see if you are getting your emails in a timely
fashion now?

Dale



.

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