Re: Testing email

Hi George,

How are you doing? Do you have any updates regarding the information I
provided in my previous response to your post? Please do not hesitate to
let me know if you have any further concerns. I am looking forward to your
reply.

Have a nice day!

Sincerely,

Jenny Wu

Microsoft Online Partner Support
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X-Tomcat-ID: 191420334
References: <252E4AEC-7CD5-4938-B2BF-7A2320655727@xxxxxxxxxxxxx>
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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 07 Aug 2006 11:16:40 GMT
Subject: Re: Testing email
X-Tomcat-NG: microsoft.public.exchange.admin
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Newsgroups: microsoft.public.exchange.admin
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi George,

Thanks for your update.

I am jenny and I am backup of Steve for he is now taking sick leave. I
will
continue work with you till Steve back. I am sorry for inconvenience for
that.

From your description, I understand the issue is that you received 550
5.7.1 Unable to relay for x@xxxxx'' NDR message when attempting to send
messages to some specific domain. If I am off base, please don't hesitate
to let me know.

Generally we can use two methods to route messages, one method is routed
by
DNS, and another one is smarthost. You can look into the following article
to get detail information to distinguish the both.

http://www.sbslinks.com/DNS_Smarthost.htm

In SBS environment, we usually use the CEICW (Configuration E-mail and
Internet Connection wizard -> Connect to the internet) to configure mail
server. Please follow the steps below:

A. Click Start, click Server Management.
B. Click To Do List and then click "Connect to the Internet".
C. Click Next, select "Do not change connection type" and click Next.
E. Select Enable firewall and click Next.
F. Ensure E-mail is selected and Click Next.
G. Go through the steps until the Internet E-mail page shows, select
"Enable Internet e-mail" and click Next.

H. Select either "Use DNS to route e-mail" or "Forward all e-mail to
e-mail
server at your ISP". If you select the latter, enter the ISP SMTP server.
Click Next.

I. Specify to receive e-mail using one or both of the following methods:

- POP3 Mailboxes
- Exchange

Click Next.

J. Enter your e-mail domain name and click Next. The e-mail domain name
should match the mail exchanger (MX) resource record maintained at your
ISP. This must be a registered Internet domain name.
K. Go through the steps to finish the wizard.

If you configured the mail server as a smarthost, you need continue
configure as follows:

A. Locate the node: Server Management -> Advanced Management -> Pop3
Connector Manager
B. Click the link "Open Pop3 Connector Manager", click Add button to input
pop3 server information, user account, mailbox type and so on.
C. If the mailbox type is Global Mailbox, you need configure Routing Rule
to route emails to individual mailboxes.

More information:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Before we go any further, please help me collect some information so that
we can have a better idea as to the exact problem:

1. What is the exact version of the Outlook that user used to send
messages? Is it outlook 2000, 2002 or 2003?

Actually this is a known issue in Outlook 2002 which is documented in the
following Knowledge Base (KB) article:

281030.KB.EN-US OL2002: SMTP E-mail Sent Through Internet Account Goes
Through Exchange
http://support.microsoft.com/default.aspx?scid=KB;EN-US;281030

To work around this issue, please create two profiles in your Outlook 2002
and separate the Exchange mail account and Internet mail accounts into
different profile.

2. Please try to setup outlook express send message to the problematic
domain, what is the result?

Please refer to the following Microsoft Knowledge Base article to
configure
Outlook Express for Internet Mail:

171163 OLEXP: How to Configure Outlook Express for Internet Mail
http://support.microsoft.com/?id=171163

3. Please help me collect the following information and sent to my working
mailbox for analyze:

1). What is the specific domain? Please let me know the exact domain name.

2). Whether all messages to the specific domain can not be sent
successfully ether by outlook or OWA site with any user account in your
domain?

3). Please save the NDR message as .msg format and send to me for analyze.
And also let me know your exact SMTP domain, the recipient user account
email address, and the sender email address.

4). Please run command "msinfo32" (no quotation marks) on the server box
to
launch System Information console. And click File and then Save. Save the
system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

5). Please enable the message tracking and SMTP logging and then reproduce
the issue and send the log files to me:

- To enable Message Tracking:

Open ESM, on the General tab in the server''s Properties dialog box,
select
the Enable message tracking check box. After the issue is reproduced,
please wait about 15 minutes and then go to the message tracking folder
and
collect the message tracking log for me.

By default, the message tracking logs locate under the folder:C:\Program
Files\Exchsrvr\SBSNAT.log

- To obtain the SMTP Log

(1) Start Exchange System Manager.
(2) Expand "Servers\<Your_ Server_Name>\Protocols\SMTP".
(3) Right-click "SMTP Virtual Server", and then click "Properties".
(4) On the "General" tab, click to select the "Enable Logging "check box.
(5) In the "Active Log Format" list, click" W3C Extended Log File Format".
(6) Click "Properties".
(7) In the "Log file directory" box, type the path where you want to keep
the log files.
(8) Click Advanced tab and check all the options.
(9) Reproduce the problem and wait for some minutes (15 minutes) to save
the log file.
(10) Please email me the SMTP log to my working email address:
v-yanniw@xxxxxxxxxxxxxx

Note: Please let me know the exact problematic user account, the external
message sender and the time that the email is sent out.

Please compress all files and send to my working email address:
v-yanniw@xxxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Sincerely,

Jenny Wu

Sincerely,
Jenny Wu, MCSE 2000/2003, MCSA 2000/2003, MCDBA, MCSD
Microsoft Online Partner Support

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Thread-Topic: Testing email
thread-index: Aca3yl41Ftwzg+jkQfKVKSQkpO7zOA==
X-WBNR-Posting-Host: 209.244.152.162
From: =?Utf-8?B?R2VvcmdlIFNjaG5laWRlcg==?=
<georgedschneider@xxxxxxxxxxxxxx>
References: <252E4AEC-7CD5-4938-B2BF-7A2320655727@xxxxxxxxxxxxx>
<#2zGNEwtGHA.1288@xxxxxxxxxxxxxxxxxxxx>
Subject: Re: Testing email
Date: Fri, 4 Aug 2006 06:32:01 -0700
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Newsgroups: microsoft.public.exchange.admin
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NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.exchange.admin

I get the followign error

The message could not be sent because one of the recipients was rejected
by
the server. The rejected e-mail address was 'X@xxxxxx Subject 'Test',
Account: 'Test Account', Server: '1.1.1.1', Protocol: SMTP, Server
Response:
'550 5.7.1 Unable to relay for x.x.com, Port: 25, Secure(SSL): No, Server
Error: 550, Error Number: 0x800CCC79

x@xxxxx is the email address I'm attempting to send to and 1.1.1.1 is the
IP
address for the Exchange Server. They have been changed for security
reasons.

"Jim" wrote:

uhm.... well for starters you might consider POSTING the error youre
receiving


"George Schneider" <georgedschneider@xxxxxxxxxxxxxx> wrote in message
news:252E4AEC-7CD5-4938-B2BF-7A2320655727@xxxxxxxxxxxxxxxx
I have a situation I need to troubleshoot. I'm trying to send mail
and
it
keeps getting rejected from specific address. Is there a way to
determine
if
the error is on our end or theirs. Our configuration is such that we
have
an
spam/antivirus server that scan all incoming/outgoing mail after it
leaves
exchange or before it hits exchange. I believe the error is on the
receipients end. Is there any way to prove/test this before I
contact
the
receiver. Is there anything such as a tracert for email or something
similar.







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