Re: All external email for new users being delivered to administrator


Rich Matheisen [MVP] wrote:
Are you receiving the original message, or are you receiving a
non-delivery report with the original message available when you click
the "Send again" button?

The administrator receives the original message. I've set a rule in
Outlook to forward these to the actual recipient so they receive them
as a forwarded mail. Internal mail works OK.

There is no explicit redirection on the user accounts.

It is not all user accounts but does now appear to be all new accounts
that are added.

Are you letting the Recipient Policy assign the e-mail address, or are
you supplying an e-mail address as you create the mailbox? If you put
something into the "E-mail address" of the user before the RUS gets to
the account the RUS won't mailbox-enable the account. You'll have the
impression that the user account has an e-mail address, but no mailbox
will be assigned to the user.

How could I verify this? I did not set up the account so cannot be sure
but the Recipient Policy IS enabled and the email address appears to be
correct. I'm assuming the recipient must have a mailbox as (a) it
appears in the Exchange manager tree and (b) tehy receive internal mail
OK.


The settings and group memberships of the new users appear to match
those of the old for whom the email is operating correctly.

And what settings are those?

They are just security and distribution groups that have been set up.
The 'failing' accounts have the same group memberships as working
accounts.

Not without some more information. Is the SMTP address on the RCPT TO
command the same as the on assigned to the user? You'll have to check
the SMTP Protocol Log to discover that -- the "To:" header (and all
the other RFC2822 headers) are too easily forged to be useful in
troubleshooting problems like this.

How can I enable this information in the SMTP log? (I would assume the
address is correct as the failing users can send OK and the return
address presented is as expected)

Thanks for your input.

I am really scratching my head over this one...

.

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