Re: no mailboxs in private foulder

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Is it possible that "mailboxes and stuff" is a mail store which simply isn't
mounted?

"Susan" wrote:

what do you mean by "mailboxes and stuff"? What are you clicking on, and
where? could you start all over, with a description of the original issue?

--
Susan Conkey [MVP]



"Allen R." <Allen R.@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2C5A330E-8663-45B3-8B5B-713F9F90F04D@xxxxxxxxxxxxxxxx
Ok, i posted thisd on another board but with no help. here is the problem
and what has been asked so far. Please help me with this, i have only a
limited experince with exchange.

I don't know if this has anything to do with my earlier post but i think
this is the real problem

When i click on "mailboxs and stuff" i get

"the action could not be completed because the microsoft exchange
information store service in unavailable. Be sure that the service is
running and you habe net work connectivity to the microsoft exchange
server
computer"


Operation: Retrieving mount information
ID No: c1041721
Exchange System Manager


Ok, but all the services are running....

I have no clue what is going on.... I am not a Exchange guy i ahve had
little exp. but was thrown into this mess. Any help would be nice...

Allen R.




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paulha (TechnicalUser) 30 Jun 06 4:42
Ping the exchange server

Do you get 4 replies ?

Thank paulha



paulha (TechnicalUser) 30 Jun 06 4:44
Cancel that, I have just re-read the question.

How big are the exchange databases ?

Thank paulha



havensov (IS/IT--Management) 30 Jun 06 8:31
1.4 g and just over 1g

There is 3g of space free on the drive.

I need to get this fixed soon, would it be better to reinstall Exchange
and
grab the back ups of the email or is that worse then trying to find the
problem?

-Allen R.




paulha (TechnicalUser) 30 Jun 06 8:44
Lets start from the beginning to clarify things a bit

On your exchange server, open ESM, expand down to your stores. ( normally
something like Administrative groups / First administrative group /
Sservers
/ yourservername / first storage group )

Right click the mailbox store, is the first option "mount store" or is it
"dismount store" ?

Thank paulha



havensov (IS/IT--Management) 30 Jun 06 9:03
Mount store, but its shaded and can not be clicked.

Also, so all the info is here... i had some problems with WINS the day
prevous, don't know if they are related, but just incase.

-Allen R.



lander215 (IS/IT--Management) 30 Jun 06 9:16
Have you tried a simple reboot of the server?
I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.


Thank lander215



havensov (IS/IT--Management) 30 Jun 06 9:24
oh yeah, reboot, restart DNS, emptied archives, but it all comes down to
is
that exchange doesnt see the message store and they dont see exchange....

Ok, we got hit with some major email and maxed out the drive two days
ago...
that when all this start to go south. I had it all working again, but
after
a few hours it all went down and i haven't been able to get it back
up.....

Anyone else also knows that the pwers that be are leering over my shoulder
asking when it will be fixed....

Thanks to all that are trying, any other thoughts?

-Allen R.




lander215 (IS/IT--Management) 30 Jun 06 9:40
You're going to need to expand your drive space. What's your server
arrangement? RAID? Number of drives, etc....
I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.


Thank lander215



havensov (IS/IT--Management) 30 Jun 06 9:57
how much more space do i need. there is 2.8 gig free on the drive where
the
data bases are call this drive E:... ont he system file one there is 1.5
gig
free....

Now, both of these drives were maxed out by what ever hit us and flodded
the
system.

-Allen R.




paulha (TechnicalUser) 30 Jun 06 10:38
Check that the Information Store and System Attendant services are
running.
If they aren't, start them then try mount the stores.

Note anything of relevance in the Application Log and post Event ID,
Source
and Descriptions back here

Thank paulha



havensov (IS/IT--Management) 30 Jun 06 10:48
they are both running.

The application log is clean,

ID No: c1041721 is the one i get when i try to look at "mailboxs and
stuff"

-Allen R.





paulha (TechnicalUser) 30 Jun 06 11:00
Where do you find "mailboxs and stuff" ?

Can you right click the mailbox store, go to properties this time, then
database tab. Does it show the correct location for the database

Can you tell us more about this flood of email you had, how you knew that
the drives you have were maxed out (both of them ?) and what you did to
reclaim the space

Cheers

Paul

Thank paulha



lander215 (IS/IT--Management) 30 Jun 06 11:01
Where are you seeing "Mailboxes and stuff"?
I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.


Thank lander215


havensov (IS/IT--Management) 30 Jun 06 11:18
Exchange System Manager-Administrative groups-"Domain
name"-Servers-"server
name"-mailboxes and stuff

When i click on "mailboxes and stuff" is when i get the error.

-Allen R.



lander215 (IS/IT--Management) 30 Jun 06 11:25
I'm confused. After you get to your server name, you should then next go
to
your Storage Group, but your saying that yours says "Mailboxes and stuff"?

What version of Exchange are you running exactly?
I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.


Thank lander215



havensov (IS/IT--Management) 30 Jun 06 11:28
2000, i think... the disk i have just says Exchange on it.

Where would i find that info. Again, i was thrown into this mess with
little knowlage of exchange.

-Allen R.



pgaliardo (MIS) 30 Jun 06 11:33
lander215, I never tried this before, but is it possible someone changed
the
name of First Storag Group to 'mailboxes and stuff'? I was getting
confused
myself trying to follow this thread.

Thank pgaliardo




havensov (IS/IT--Management) 30 Jun 06 11:36
ok inside of "mailboxs and stuff" is "private information store" and
"public
information store" Does this help?

-Allen R.





lander215 (IS/IT--Management) 30 Jun 06 11:50
Click on "Servers", then look in the right hand window and it will tell
you
what version you're running.

Wow...yes, someones named the storage group "Mailboxes and
stuff"...sorry..can't fathom that one.

Click on the "Private Information Store" and what is under that? You
should
eventually find your mail stores. Right click on them and confirm the
stores
are dismounted (covering old ground, but lets be sure). If there are
multiple
stores, confirm they're all dismounted (they'll have the option, available
or
not, to mount).

If the stores won't/can't mount, reboot the server, let it come up, then
go
to your log files (application and system) and report back the errors.
There
has to be an error as to why the stores won't mount.

My bet is, regardless of what explorer is telling you, there is not enough
space to mount them.
I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

.



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