Re: unable to send SOME email to aol

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Ok, here's some more info - maybe this will make more sense.

In the user account properties, there is an email address listed on the
General tab in the E-mail box, and that user is added to a distribution
group, BUT an Establish Email Address Exchange task has not been done
so there is no Email Addresses Tab in the User Properties.

If an email is sent to that distribution group, it seems like an email
attepts to send to the email address listed in the E-mail box, but it
doesn't work. You get the scenario with the queues described before. I
assume this is because the email address hasn't been "established"?

I hope I'm getting close here...

Thanks again for any insight.

Dylan.



dylan wrote:
I'm not sure what that means. Doe it mean that they were "mail-enable"
users and not "mailbox-enabled" users?

Ok clearly i have some terminology issues.
In AD - Right click on the user ->Exchange Tasks->Establish Email
Address->put in an email address at aol or something
i was calling that linked, maybe that's mailbox-enabled. In either
case, when sending to those users, the outbound mail queue on the
Exchange server gets locked up until the message reaches it's
expiration. If more mail gets sent through that queue (to that domain)
they get backed up and the only way to get them through as far as i can
tell is to restart the SMTP Virtual Server.

However, I _have_ seen conditions where the primary SMTP address (in
the proxyAddresses property) wasn't the same as the targetAddress
property. That was usually the result of a bad script or someone using
ADSIEDIT to make changes.

On the email addresses tab, the SMTP address of the user is their
correct email address. I'm not sure if that's what you mean, where's
the proxyAddresses property?
Thanks for sticking with me on this Rich.

Dylan.


Rich Matheisen [MVP] wrote:
"dylan" <dylan.roehrig@xxxxxxxxx> wrote:

[ dnip ]

I do however think i found the problem. It seems that in AD, we have
some user accounts with externally linked email addresses.

I'm not sure what that means. Doe it mean that they were "mail-enable"
users and not "mailbox-enabled" users?

The
externally linked addresses aren't working - and those users accounts
are members of distribution groups.

Okay -- so NDR's were sent to the group owner. That's not a problem.

Replacing the user accounts with
Contacts in the Distribution group seems to have fixed the problem,

If the Contact has the same targetAddress as the mail-enabled user
had, the results should be identical.

and
I also removed the linked email addresses

Still not sure what "linked addresses" means.

so that the user accounts
would be removed from the Global Address List, and their Contact would
be put there in their place.
Does this make sense?

No, not really. Now you have two AD objects where only one is needed.
In a small AD that's probably not an issue, but you could be on the
road to a maintenance headache.

Would having the email addresses in there as
externally linked addresses instead of as Contacts have this type of
effect?

No. A bad address is a bad address, no matter what owns the address.

However, I _have_ seen conditions where the primary SMTP address (in
the proxyAddresses property) wasn't the same as the targetAddress
property. That was usually the result of a bad script or someone using
ADSIEDIT to make changes.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@xxxxxxxxxxxxx
Or to these, either: mailto:h.pott@xxxxxxxxxxxxxxx mailto:melvin.mcphucknuckle@xxxxxxxxxxxxx mailto:melvin.mcphucknuckle@xxxxxxxxxxxxxxx

.

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