Re: Question Mark appiers in messages sent from OWA

John,

We are having the same problem with the question mark appearing at the
beginning of e-mail messages created in OWA. We are running Exchange 2003
(SP2) on a Windows 2000 server.

Description of the problem:
The problem only occurs when sending e-mail from OWA. The question mark
only shows up after the message has been sent. You are not able to edit it
away. This problem has occurred on Windows XP SP2 machines and Windows 2000
SP4 machines (machines have all critical windows updates). I can't seem to
find a pattern. I have sent the e-mail to many external addresses and the
question mark does show up no matter what e-mail address you send it to.
Also, the problem occurs whether the sender is an Administrator (of the local
machine) or a user. The problem seems to be machine specific.

Attempts to resolve the problem:
- Some postings have suggested to go into OWA > Options > and "Download" the
latest S/MIME control. I tried this but I only see a download button and it
doesn't actually download anything.

- The next step was to fix the S/MIME download button, however, the
executable I downloaded from this article on Microsofts site (883543) would
not run on an Exchange Server with Service Pack 2 (it said it would only run
on SP1).

I am guessing that if I could fix the S/MIME Download problem, I could also
fix the question mark problem.

Any ideas?

John....I will e-mail you a snapshot of the problem.

Thanks,
D. J.


"John Chen [MSFT]" wrote:

Hello Justin,

Thank you for posting.

First, thanks to Bharat for his suggestion. Please have a try.

If the problem persists, please let me know the following information to
narrow down the issue:
1. Change the user account and the client machine to confirm if this issue
is related only to some particular users or computers.
2. Receive the email in Outlook and OWA and verify if the problem occurs in
all email clients.
3. Please take a screenshot of the problematic email and send it to me at
v-jochen@xxxxxxxxxxxxxx

Thank you for your assistant.

If you have any questions or concerns, please feel free to let me know.

Sincerely,
John Chen, MCSE, MCSA, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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