Contact uses

Am studying towards my 284 exam and am confused as i thought i understood
the uses of contacts but the below has thrown me.
I thought you must not use contacts for internal users as the messages
bounce
when setting up the contact does it matter which mail address you use "do
you have to use the comany.com to list it in ad so it delivers inbound mail"
answer states use two mail addresses in contact if i add 10 addresses to the
contact will they all receive a copy of the message sent to
brian@xxxxxxxxxxx automatically.

QUESTION: your company subcontracts a consultant named brian to develop a
new project. brian works from his private office and he has an internet
based email address Brian@xxxxxxx, that is provided by his isp. after the
project is completed brian must respond to technical support incidents that
are reported by your companys customers. company management does not want
the customers to know brians internet mail address. the customers should
address their mail messages with technical support incidents to an email
address brian@xxxxxxxxxxxx brian should not be allowed to access any
resources on your companys network. you must accomplish this task with the
least amount of administrative effort.

ANSWER: Create a mail-enabled contact object named brian. specify two smtp
addresses for the contact: brian@xxxxxxxxxxx and brian@xxxxxxx

Thanks for any help with these


.

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