Re: Help! Most e-mail is coming in except for a handfull....

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On Wed, 1 Feb 2006 07:03:30 -0800, "David Rosen"
<DavidRosen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

>We are getting most mail throughout the day, HOWEVER there are a select few 
>that have tried to e-mail us and we are not getting any messages.  They are 
>not getting any messages from our System saying that there is a bounce.  
>These people just think we are getting the messages and are not responding.

Have them prove to you that those messages are being accepted by your
server by providing the SMTP logs.

If they are being received by your server, enable message tracking and
see what path they they take.  You may want to also enable SMTP
logging on your end if you do not see the messages in message
tracking.

More info:

http://support.microsoft.com/kb/821910/
"How to troubleshoot for Exchange Server 2003 transport issues"



>
>When we send them a message they get the messages from us, they it reply, 
>and yet we still don't get the messages.
>
>We have sent for delivery confirmation on messages and we have been able to 
>get the confirmations back saying that the messages were delivered to them 
>and were viewed.
>
>When they hit reply or even when they type a new message to us, we do not 
>get them at all.  They are not even showing up in our QUEUE.
>
>When I go to the Exchange Administtrator Console, I can check the mailboxes, 
>and see that there are 402 items in the SYSTEMMAILBOX but don't know how to 
>get into it to see what the 402 items are.
>
>Any help would be appreciated
.

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