Re: message not received
- From: "Ben Winzenz [Exchange MVP]" <ben_winzenz@nospamdotmessageonedotcom>
- Date: Mon, 12 Dec 2005 16:36:54 -0600
I'd recommend selecting ALL the advanced logging options. It can't hurt to
have too much logging. Since it's just a text file, the extra logging
options really won't take up much more space.
As far as what to look for, it's really hard to say until it happens again.
If it happens, you will want to look through the smtp protocol logs and get
all the details associated with that conversation. Your gateway server will
have 2 separate converstations for successful messages - once from the
sending server to the gateway server, and then again from the gateway server
to Exchange.
It's also possible that the remote system is simply spitting out a message
to the effect of "message submitted" while not showing the true status of
the message...
--
Ben Winzenz
Exchange MVP
MessageOne
Read my blog!
http://winzenz.blogspot.com
http://feeds.feedburner.com/winzenz (RSS Feed)
"h gregorian" <hgregorian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2CB1FC17-3ED1-4936-A47A-FCE6AF14125C@xxxxxxxxxxxxxxxx
> Thank you for your quick response. What are the best options to select
> for
> for the SMTP logging. I selected the W3C Extended log file format and
> select
> the Host name, IP address, date and time. What are the best options to be
> added to be logged to be able to check for incoming messages. Thank you.
> Also what else I have to look for if the missing messages are due to our
> systems.
>
> "Ben Winzenz [Exchange MVP]" wrote:
>
>> If your gateway is running IIS, you can still enable SMTP Protocol
>> logging
>> (if it isn't already enabled). This would allow you to track the message
>> and see if you received it. That's the route I would go at this point.
>> It's virtually impossible to tell where the messages are going without
>> more
>> information.
>>
>> --
>> Ben Winzenz
>> Exchange MVP
>> MessageOne
>> Read my blog!
>> http://winzenz.blogspot.com
>> http://feeds.feedburner.com/winzenz (RSS Feed)
>>
>>
>> "h gregorian" <hgregorian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:EA546D0B-89D6-48AD-9601-29B5802FCF1F@xxxxxxxxxxxxxxxx
>> >
>> > A message was sent to a recipient in our domain but not received. The
>> > sender's email system generated the following message: "Your message
>> > has
>> > been successfully relayed to the recipients." In the end of this
>> > receipt
>> > message shows our MX record, and DNS entry, so it seems that it has
>> > found
>> > our
>> > domain. The message has not been delivered to the user and I was not
>> > able
>> > to
>> > find anything through tracking the messages on the Exchange server
>> > showing
>> > that it came in. On our gateway server that only runs IIS to route
>> > messages
>> > to the internal Email gateway (after scanning them for spam), nothing
>> > was
>> > blocked. Since it does not have any queue or tracking utility I
>> > couldn't
>> > actually track the message to see if it came in (can I track messages
>> > in
>> > this
>> > case?). Couple of people have noticed that their sent messages are not
>> > delivered sometimes, but then when they try it again, it does. Where
>> > do
>> > you
>> > supposed the emails disappear? Please help. Thank you.
>>
>>
>>
.
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