RE: Problem with a Public Store.
- From: v-wweng@xxxxxxxxxxxxxxxxxxxx ("Winfred Weng [MSFT]")
- Date: Wed, 23 Nov 2005 06:38:27 GMT
Hi Charlie,
Thank you for posting here!
Based on my knowledge, if the pub1.stm file is missing, the public folder
store cannot be mounted. So I would like to confirm that if the public
folder store is still mounted on your side. If so, we can follow the
Susan's suggestions and export the data from Outlook. However, we may not
be able to open or move some items in the public folder as they may become
inaccessible since the .stm file is missing.
If the store has been dismounted, I'm afraid that we cannot mount it at
this moment without a .stm file. Both the .edb and .stm files are needed in
order to get a store up and running in Exchange. If this situation, you may
consider using the following methods to recover the data:
1. Search your computer to see if you can find the "priv1.stm", or
"priv1.*" files (also search those hidden folders). It is probable that
another program renamed it and moved it to another place.
2. If this file is physically lost, the best option would be to restore
from backup. Also, if a previous backup and all transaction logs that were
generated after this backup are available, we can perform a recovery of
Exchange database and replay the log files to recover data into a
most-recent status.
More information about this method is documented in the following Microsoft
KB articles:
How to Back Up and Restore an Exchange Computer by Using the Windows Backup
Program
http://support.microsoft.com/?id=258243
How to replay log files that have been generated since the last full backup
on
http://support.microsoft.com/?id=821511
3. If there is no backup available, I'm afraid that we need to recreate a
new .stm file with the eseutil /createstm command. This can only create an
empty .stm file that can work with the .edb file. but cannot restore the
lost data. Actually, this is the last step I recommend you to try. If the
lost .stm file can be found on your computer, or if you have a previous
backup, I recommend you use them to restore your information store.
Then be sure that once completed you run an offline defrag of the database
using the eseutil /d command. This is essential because a repaired database
is not suitable for production. Then, there still will likely be a lot of
logical corruption so you will need to run isinteg to clear this up:
isinteg -s SERVERNAME -fix -test alltests. Re-run this isinteg until there
are 0 errors 0 fixes reported in the isinteg.pri log file
I have listed of these commands below:
eseutil /p "c:\program files\exchsrvr\mdbdata\pub1.edb" /createstm
eseutil /d "c:\program files\exchsrvr\mdbdata\pub1.edb"
isinteg -s servername -fix -test alltests
For more information, please refer to the following Microsoft KB article:
XADM: Exchange 2000 Server Eseutil Command Line Switches
http://support.microsoft.com/?id=317014
In addition, I would like to let you know that a missing .stm file can be
caused by third party antivirus scanning. For future work, please make sure
that we exclude the following locations on your Exchange server from being
scanned by any file-level antivirus software:
- Exchange databases (default location: Exchsrvr\Mdbdata)
- Exchange MTA files (default location: Exchsrvr\Mtadata)
- Exchange temporary files: Tmp.edb
- Additional log files (default location: Exchsrvr\server_name .log)
- Virtual server folder (default location: Exchsrvr\Mailroot)
- Site Replication Service (SRS) files (default location: Exchsrvr\Srsdata)
- Internet Information Service (IIS) system files (
:\Winnt\System32\Inetsrv)
- Working folder for message conversion .tmp files. (default location:
Exchsrvr\Mdbdata)
More information is documented in the following Microsoft KB articles:
Information Store databases do not mount and Event ID 9519 Error 0xfffff764
http://support.microsoft.com/?id=307790
Overview of Exchange Server 2003 and Antivirus Software
http://support.microsoft.com/?id=823166
I hope the information above is helpful.
If anything in my post is unclear, feel free to let me know.
Have a good day!
Thanks & regards,
Winfred Weng
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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- From: Charlie
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