Re: delivery time to client

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"Chris Scharff [MVP]" wrote:

> On Wed, 20 Jul 2005 16:47:04 -0700, "willsipila"
> <willsipila@xxxxxxxxxxxxxxxxxxxxxxxxx> hired a team of monkeys to
> write:
>
> >Hi,
> >
> >I've received several complaints of long delivery time from server to client
> >and I am trying to determine if its an issue. We're running exch 5.5 on
> >win2k and outlook 2k on xp pro. The mail server forwards a copy of each
> >incoming mail for this several users to their blackberries. The complaints
> >are mostly coming from the fact that a message shows up in the blackberry,
> >but may not show up in the outlook inbox for up to about 5 mins.
> >
> >Even considering the wait time for outlook to poll the server, it shouldn't
> >lag more than a minute of so from arrival-at-server. ??
> >
> >Honestly, I'm not even sure what I should be looking at. Error reporting is
> >set to high but no errors are being generated. Has anyone seen anything like
> >this? Any advice would be a huge help.
>
> A mail message forwarded to a blackberry has already been delivered to
> the mailbox. If the clients are not receiving notifications
> troubleshoot that. Look at udp packet filtering or SP2 firewall
> configuration issues.
>
> --
> Chris Scharff
> Messaging Services Architect
> MessageOne
>
> Don't find fault, find a remedy. - Henry Ford

I already have the exchange server and clients switched from UDP to RPC
because the clients are behind a NAT (Q305572). So the clients should be
polling every minute. So either (A) they're not (although mail is received
regularly, so *something* is happening) or (B) the exchange server is holding
the message after receipt but before making it available to the client.

I also checked the firewall angle, i've let it run (on internal network)
without the firewall and i still receive the complaint.

-will
.

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