Re: Mysterious missing emails

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Kiwi: I got mine fixed by running the following at the command prompt:
Outlook /cleanserverrules
I did this at the user's workstation with the prompt set to the MS Office
installation folder. Hope this helps!
-Eric
"KIWI" wrote:

> I have a similar issue and have it running under another thread.
>
> We have a Canon LC700 Fax/Scanner/Printer that can be configured to email
> scanned images. We have 40-50 email addresses defined on this device and it
> is able to send to all the users on our Exchange Server. Everyone receives
> their messages except 1 user.
>
> I have message tracking running and can track the messages that never gets
> to the mailbox.....the message tracker says it gets there but the user never
> sees it. The last line in the Message tracker says: SMTP Store Driver:
> Message Delivered Locally to Store to xxx@xxxxxxxxxxx
>
> There is no junk filtering enabled and there are no rules defined in
> Outlook. I have even logged on using a new user profile and there is no
> difference. This is very very strange.
>
> Are there any more advanced tracking options that can be enabled to delve a
> little deeper?
>
> TIA
> KIWI
>
>
> "Susan" <sconkey@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:Or3eQS6aFHA.2860@xxxxxxxxxxxxxxxxxxxxxxx
> > if message tracking says it got to the mailbox, it did...have you done any
> > "advanced find" on the mailbox?
> >
> > "EricS" <EricS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:4FB46DAF-768B-4651-B3B1-82A3B46EA853@xxxxxxxxxxxxxxxx
> >> Hello Susan,
> >> We have an antivirus program for exchange installed, as well as the OR
> >> Filter program. The problem existed before we installed OR Filter. I
> >> would
> >> suspect that the anti-virus software would cause the problem for every
> >> mailbox in the store. Our antivirus program (BitDefender for Exchange 03)
> >> will not delete infected messages...it just cleans the messages and adds
> >> a
> >> virus info.txt file to them.
> >> There is no forwarding or redirecting of the messages for this mailbox.
> >> The message tracking shows the messages being delivered to the local
> >> store...which in this case is just the mailbox location on the server.
> >> The problem happens with internal and internet e-mail.
> >> It's a puzzling problem for sure.
> >>
> >> "Susan" wrote:
> >>
> >> > no redirection/forwarding to a different mailbox? any any anti-spam or
> > anti
> >> > virus that could be responsible? I have never seen this happen without
> >> > being able to ultimately find a reason. Have you done any message
> > tracking
> >> > at all? do you have a gateway server? is this all Internet mail or
> >> > internal mail or both?
> >> >
> >> > "EricS" <EricS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> > news:333BBB64-1A10-4E7F-BBDF-0358B84FC2C9@xxxxxxxxxxxxxxxx
> >> > > Yes...in fact that is how I isolated the problem to the server. The
> > user's
> >> > > workstation was even powered off and I tested a message by using OWA
> >> > directly
> >> > > on the server.
> >> > > I'm thinking the only solution is to delete the user account and
> > re-create
> >> > it.
> >> > >
> >> > > "Susan" wrote:
> >> > >
> >> > > > does the same thing happen if you access the mailbox via OWA? The
> >> > reason so
> >> > > > many people have asked about the rules, filters, delivery point,
> > etc. is
> >> > > > that 95% of the time, those are the culprits...
> >> > > >
> >> > > > "EricS" <EricS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> > > > news:CEE78551-EDD6-4706-9A3D-E44F7936EF6C@xxxxxxxxxxxxxxxx
> >> > > > > Joe,
> >> > > > > I'm experiencing the same problem..except all messages sent to
> >> > > > > the
> >> > user's
> >> > > > > inbox disappear. No rules, view filters, etc. in Outlook.
> >> > > > > I've seen at least one other post of the same problem. I don't
> > think
> >> > > > anyone
> >> > > > > has an answer...and all the MVPs keep pointing to obvious answers
> > that
> >> > > > folks
> >> > > > > like us have already checked before posting here.
> >> > > > > I've taken the client side out of the equation and isolated the
> >> > problem on
> >> > > > > the Exchange server. I'm convinced that this is some kind of bug
> > or
> >> > maybe
> >> > > > an
> >> > > > > undetected virus in Exchange...maybe if enough people start
> > reporting
> >> > it,
> >> > > > > then a solution will eventually be found.
> >> > > > >
> >> > > > > "jmarr" wrote:
> >> > > > >
> >> > > > > > This is strange:
> >> > > > > >
> >> > > > > > I have a user who complains that he doesnÃf¢ââ?s‰â?z¢t
> >> > > > > > get
> > all of his
> >> > emails. At
> >> > > > first,
> >> > > > > > I tracked his the "missing" emails using message tracking and I
> > saw
> >> > that
> >> > > > they
> >> > > > > > where delivered to his message store. So I figured he had
> > something
> >> > > > configure
> >> > > > > > that was deleting the messages or filtering them. He insists he
> > has
> >> > no
> >> > > > rules
> >> > > > > > that delete the messages. He is a remote user so I cant confirm
> > his
> >> > > > outlook
> >> > > > > > config. To verify whether or not the message was hitting the
> > store,
> >> > I
> >> > > > > > created a new message store to "journal" his email to a public
> >> > filter,
> >> > > > and
> >> > > > > > saw every email he says he didnÃf¢ââ?s‰â?z¢t get in the
> > public folder,
> >> > but when I
> >> > > > open
> >> > > > > > his mailbox, it isnÃf¢ââ?s‰â?z¢t there.
> > IÃf¢ââ?s‰â?z¢m running exchange
> >> > 2003. Has anyone
> >> > > > else
> >> > > > > > experienced this problem?
> >> > > > > >
> >> > > >
> >> > > >
> >> > > >
> >> >
> >> >
> >> >
> >
> >
>
>
>
.

Relevant Pages

  • Re: Mysterious missing emails
    ... > Kiwi: I got mine fixed by running the following at the command prompt: ... > Outlook /cleanserverrules ... >>> if message tracking says it got to the mailbox, ...
    (microsoft.public.exchange.admin)
  • RE: Local Bouncebacks
    ... I understand that the user received Non-Delivery Reports (NDR) when trying ... Create a new Outlook profile for another user. ... XADM: Using the Message Tracking Center to Track a Message: ... This posting is provided "AS IS" with no warranties, ...
    (microsoft.public.exchange2000.admin)
  • Re: Where are the messages?
    ... All your users are not getting external messages including yourself? ... Have you checked their Outlook to see if they have any custom views ... and email my account on the server a message from my gmail account ... Manager and look into the message tracking for one of the users. ...
    (microsoft.public.exchange.admin)
  • RE: Out of Office reply with template
    ... please go to Message tracking center to check if the OOF auto ... Turn off the OFF assistant on the client and then turn on again. ... PC as another user account in the outlook. ... How to emulate the Out of Office Assistant in Microsoft Outlook ...
    (microsoft.public.windows.server.sbs)
  • Re: SMTP Store driver says delivered but it is not!
    ... The message tracking log said that the e-mail was ... deleted all her rules and disabled her junk e-mail filter in Outlook 2003. ... only one with this issue Scooty. ... The SMTP logs on the front ...
    (microsoft.public.exchange.admin)