Re: Still looking for answers to Junk E-mail in Outlook 2003

Ben,

Thank you SO much for living up to your MVP status! :o) I went back and
took a look at my Symantec settings and I believe that I may have found the
'issue' or setting that was causing this. Under "Action to take for
accepted messages" there is a setting that was enabled marked "Prevent
delivery to original recipient if SCL is >7" I'm almost certain that this
may be causing the delivery to the Junk E-mail folder. I've disabled it and
will keep an eye on the client machines.

Thanks again,
Greg

"Ben Winzenz [Exchange MVP]" <ben_winzenz@NOSPAMdotmessageonedotcom> wrote
in message news:eQU3el9WFHA.3348@xxxxxxxxxxxxxxxxxxxxxxx
> Then doesn't that take Outlook and Exchange out of the picture? I'd
> disable IMF, then give Symantec a call and have them help you figure out
> why MSE is moving things to the Junk mail folder. Outlook isn't doing it,
> because the client Junk mail filtering can't be enabled in Online mode.
> Exchange isn't doing it, because it will only do that with IMF - you've
> stated that the problem existed prior to installing IMF. To me, that only
> leaves one thing that could be doing this - MailSecurity for Exchange.
>
> --
> Ben Winzenz
> Exchange MVP
> MessageOne
>
>
> "Greg DeMaderios" <replyto@xxxxxxxxxx> wrote in message
> news:%23CKo3c9WFHA.580@xxxxxxxxxxxxxxxxxxxxxxx
>> The interesting thing Ben is that we aren't running Outlook in cached
>> mode. It's only running in online mode. When you open the junk e-mail
>> settings, an error pops up stating that, and if you click OK, the junk
>> email settings open anyway.
>>
>> Greg
>>
>> "Ben Winzenz [Exchange MVP]" <ben_winzenz@NOSPAMdotmessageonedotcom>
>> wrote in message news:uMC3lG9WFHA.3176@xxxxxxxxxxxxxxxxxxxxxxx
>>> If the problem existed prior to installing IMF, and you've verified that
>>> there are no blocked senders or rules and the Junk mail settings in
>>> Outlook are to perform no automatic filtering, I'm not sure how you can
>>> place the blame on Outlook or Exchange.
>>>
>>> If you want to verify if it is Outlook that is doing the filtering,
>>> change the account from cached mode to online mode. Junk mail filtering
>>> is not available when in online mode. That doesn't mean that the server
>>> can't move messages there, but at least it would confirm that Outlook
>>> isn't moving them. Do this to a mailbox that is seeing this issue. If
>>> the messages still get moved to the Junk mail folder, then you will be
>>> able to pin it down to Symantec Mail Security, as you would have ruled
>>> out all other options.
>>>
>>> --
>>> Ben Winzenz
>>> Exchange MVP
>>> MessageOne
>>>
>>>
>>> "Greg DeMaderios" <replyto@xxxxxxxxxx> wrote in message
>>> news:eYEnGA9WFHA.2796@xxxxxxxxxxxxxxxxxxxxxxx
>>>> The problem existed prior to installing IMF. I installed IMF in the
>>>> hopes that I could disable Junk email filtering altogether.
>>>>
>>>> Greg
>>>>
>>>> "AllenM" <allen@xxxxxxxxxx> wrote in message
>>>> news:u6vfq68WFHA.1040@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> Good point Ben. If you read my earlier posts I once used them both. I
>>>>> thought I had read somewhere when setting up Heuristic setting for
>>>>> both SMSMSE and Exchange had to be identical. I would contact Symantec
>>>>> support and confirm this. However my issues are resolved completey by
>>>>> simply going to IMF alone. Works great and I don't see any need to
>>>>> have both SMSMSE and IMF running. I still use SMSMSE for my email
>>>>> protection though and that's about it.
>>>>>
>>>>>
>>>>> "Ben Winzenz [Exchange MVP]" <ben_winzenz@NOSPAMdotmessageonedotcom>
>>>>> wrote in message news:uK0ER18WFHA.2076@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>> Does Symantec Mail Security require IMF in order to work? Both IMF
>>>>>> and MSE will work as a protocol-level event sink. What it sounds
>>>>>> like is the IMF event sink may have a higher priority than
>>>>>> Symantec's, so it is firing first, and IMF is actually what is
>>>>>> sending the messages to the Junk mail folder prior to the messages
>>>>>> being acted on by Symantec - at least that's my guess given that
>>>>>> there are no rules and no blocked senders. I'd give Symantec a call
>>>>>> and make sure that IMF is even needed for MSE to work properly.
>>>>>>
>>>>>> You might try simply disabling IMF and see what happens. If you go
>>>>>> in ESM under Protocols, SMTP, you'll see IMF. When you go to the
>>>>>> properties, simply uncheck the box. It's at least worth a shot,
>>>>>> right?
>>>>>>
>>>>>> --
>>>>>> Ben Winzenz
>>>>>> Exchange MVP
>>>>>> MessageOne
>>>>>>
>>>>>>
>>>>>> "Greg DeMaderios" <replyto@xxxxxxxxxx> wrote in message
>>>>>> news:Ol9Fsn8WFHA.2540@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>> The whole reason that my SCL is set high in IMF is because I want
>>>>>>> the Junk email folder to not work. I don't want anything to be
>>>>>>> delivered there. Symantec is set to catch anything with an SCL of 8
>>>>>>> or higher and refuse it. At the SMTP server (which is before my
>>>>>>> Exchange server), messages are being filtered prior to making it to
>>>>>>> us.
>>>>>>>
>>>>>>> Greg
>>>>>>>
>>>>>>> "AllenM" <allen@xxxxxxxxxx> wrote in message
>>>>>>> news:usJetS8WFHA.3584@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>>> Here's something to think about Greg. Why would you have two
>>>>>>>> different SCL rating for both SMSMSE and IMF? Also I think your SCL
>>>>>>>> ratings in IMF are set to high. I have mine set to 5 and also my
>>>>>>>> Store Junk Email Configuration is set to 5. I can view my messages
>>>>>>>> being blocked by IMF through the IMF Companion and I get an average
>>>>>>>> of over 150 UCE's getting blocked everyday. Legitimate emails
>>>>>>>> getting blocked are few and far between if none at all. I think
>>>>>>>> Junk Email is still going to your clients Junk Email box because
>>>>>>>> your SCL ratings are set too high. To get a gauge on what emails
>>>>>>>> with what SCL ratings are getting blocked or delivered you should
>>>>>>>> set up a counter using Perfmon. View the reports and you can lower
>>>>>>>> your SCL ratings accordingly.
>>>>>>>> On another note. I used to use both SMSMSE 4.5 and IMF
>>>>>>>> simultaneuosly and did not like the results I was gettings. So I
>>>>>>>> got rid of SMSMSE for filtering and SPAM and just started using IMF
>>>>>>>> alone. Let me tell you that I am probably 99.99999% SPAM free.
>>>>>>>> Legitimate emails getting blocked are not an issue with me either.
>>>>>>>> All I am using is SCL ratings set to 5 and using some really good
>>>>>>>> RBL's. that's it. A major improvement as far as blocking SPAM.
>>>>>>>> think about it.
>>>>>>>>
>>>>>>>>
>>>>>>>> "Greg DeMaderios" <replyto@xxxxxxxxxx> wrote in message
>>>>>>>> news:uJBQTD8WFHA.3280@xxxxxxxxxxxxxxxxxxxxxxx
>>>>>>>>>I originally posted this on May 13 and haven't gotten an answer.
>>>>>>>>>Any help is appreciated.
>>>>>>>>>
>>>>>>>>> Greetings all,
>>>>>>>>>
>>>>>>>>> Background: Exchange 2003 w/SP1, Symantec Mail Security 4.6, and
>>>>>>>>> IMF.
>>>>>>>>>
>>>>>>>>> Symantec is set for Heuristic Spam scanning only....no RBL and no
>>>>>>>>> Premium
>>>>>>>>> Anti Spam. It's set to prevent delivery of messages if SCL >7
>>>>>>>>>
>>>>>>>>> IMF is set to Block message with SCL >=9 and when blocking
>>>>>>>>> messages "No
>>>>>>>>> Action". Store Junk E-mail Configuration is set to 9 (I can't say
>>>>>>>>> turn
>>>>>>>>> off).
>>>>>>>>>
>>>>>>>>> Group Policy for Outlook is User Configuration\Administrative
>>>>>>>>> Templates\Microsoft Office Outlook
>>>>>>>>> 2003\Tools|Options\Preferences\Junk
>>>>>>>>> E-mail\Junk E-mail protection level is Enabled with "No
>>>>>>>>> Protection."
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Now my question is: Why the hell does mail STILL get delivered to
>>>>>>>>> the junk
>>>>>>>>> email folder? I want everything, once it reaches the Outlook 2003
>>>>>>>>> client,
>>>>>>>>> to go to the inbox.
>>>>>>>>>
>>>>>>>>> Please help.
>>>>>>>>>
>>>>>>>>> Greg
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


.

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