Re: Degault global address book not updating
- From: "Eric Tam [MSFT]" <ericta@xxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 12 May 2005 17:34:46 -0400
Hi Rhidian,
How are we creating these new users? Are we copying an existing user
account possibly? If we are doing so and the template account has it set to
Hide from Address Book, this may explain why they are not showing up in the
GAL.
LDAP queries are not case sensitive so this shouldn't be an issue.
If we're not stamping new mail-enabled objects with email attributes, we'll
need to troubleshoot the RUS. Here are a couple articles to follow that
will be helpful for you:
288807 Troubleshooting the Recipient Update Service in Exchange Server 2003
and
http://support.microsoft.com/?id=288807
822794 How to troubleshoot the Recipient Update Service by using the
http://support.microsoft.com/?id=822794
Hope this helps!
--
Eric Tam, MCSE, MCSA
Microsoft Exchange Support
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"Rhidian" <Rhidian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0CE3DCCF-9237-4F56-B1DE-A15334E8F78B@xxxxxxxxxxxxxxxx
> We're having problems getting users to show up in the GAL on Exchange
> 2003.
> (Before going further, we're using Outlook 2003 but NOT in cached mode, so
> it
> shouldn't be a problem with the offline address book).
>
> The clues are few and far between: our default RUP is set to filter just
> on
> (mailnickname=*): this is the system generated RUP, so can't be edited.
> (This
> might be the wrong track, but is LDAP case sensitive ? Looking at
> ADSIedit,
> no-one has a "mailnickname" attribute- it's "mailNickname". Tiny
> difference,
> but is this a possibility ?).
>
> The other attribute not being set in active directory is
> showInAddressBook-
> this is defaulting to 0 for some reason. As soon as either myself or my
> colleague change this to 1 the person shows up, but surely this should be
> automatic ? Another problem is that the correct email addresses aren't
> being
> generated by the recipient update service.
>
> The end result of all this is that we're adding users in Active Directory
> users and computers, but users aren't showing up in the address book and
> aren't having email addresses generated. I'm sorry if it's confusing
> switching between AD User and computers/ exchange system administrator,
> but
> we're tearing our hair out !
>
> Our primary exchange server is a 2003 clustered exchange server sitting on
> Windows server 2003, with all other exchange site members running Win2000
> server with exchange 2000. I hope someone can help !
>
> --
> Rhidian Thomas
> Senior Computer Officer (Servers)
.
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