RE: Exchange 2003 sp1 stops responding

From: Pat Cai [MSFT] (v-patcai_at_online.microsoft.com)
Date: 02/07/05


Date: Mon, 07 Feb 2005 02:39:02 GMT

If it is the "no disk" error caused the server down, then based on my
experience, the root cause is most likely to be the antivirus firewall
running on the server. However, I found a lot of warning and error events
regarding virus alarm in the event log you sent me. So, I suggest also have
the certain clients a virus scan on their machine, it would improve the
situation. I have captured some screenshots on the events and attached them
in the email sent to you.

When we are trouble shooting a problem on server, increasing the
diagnostics logging is the most necessary steps because we can get more
detail information about the server condition. Also, it will make the
application log increase rapidly. So, if when the server is running OK, we
can stop the diagnostics logging.

If you have any further concerns or questions, please feel free to post, it
is always our pleasure to be of assistance.

Regards,

Pat Cai
Microsoft Online Partner Support

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