Re: problems w/ Exchange 2003SP1 w/ Antivirus

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From: David Wilhoit [Exchange MVP] (kidego_at_newsgroup.nospam)
Date: 12/15/04 

Date: Wed, 15 Dec 2004 15:19:46 -0500

Hi,

ServerProtect is only for file-level, not Exchange. My guess is that it was
scanning something it should not have been. Most likely scanning the SMTP
queues. 

-- 
David Wilhoit [Exchange MVP]
"Exchange2003" <Exchange2003@discussions.microsoft.com> wrote in message
news:7E855CAE-922D-45F2-B8B2-D7630D9763D0@microsoft.com...
> Hello,
>
> We are also seeing this issue but with TrendMicro, not GroupShield.
> Sometimes, the messages in "Messages Pending Submission" queue or
> just one gets stuck and the others continue through.
>
> We had to uninstall TrendMicro ServerProtect (even after verifying correct
> exclusions).  The problem has not occurred again.
>
> Thanks,
> Exchange2003
>
> "Mark Arnold [MVP]" wrote:
>
> > On Fri, 3 Dec 2004 09:49:02 -0800, J Runyans <jjthehun@online.nospam>
> > wrote:
> >
> > >I need some help
> > >
> > >Configuration Information is as follows:
> > >   Winodws Server 2003
> > >   Exchange Server 2003 SP1
> > >   McAffee Group Shield v. 6.0
> > >
> > >Problem:
> > >   I am getting a pair of errors as follows:
> > >
> > >  from source Alert Manager Event Interface
> > >  event ID: 257
> > >  Description:
> > >  Alert Manager Event Interface unable to send alert to
> > >\\CYCLONE\pipe\AlertManager.  Error returned = The system cannot find
the
> > >file specified.
> > >
> > >  from source MSExchangeTransport
> > >  event ID: 348
> > >  Category: Exchange Store Driver
> > >  Description:
> > >  A message could not be virus scanned - this operation will be retried
> > >later.  Internet message ID <blah blah blah>, Error Code 0x0
> > >
> > >
> > >It has been suggested that I need Store.exe v 6.5.7232 but where can I
get
> > >it?  Is there perhaps another cause / fix for this problem??  It's
really
> > >killing our mail service, and we need this fixed.
> > >
> > >--JR
> >
> > I don't want to sound negative, really, but ditch that perfidious
> > Groupshield and get something that causes less havoc with your server.
> >
> > Anyway, to answer your question, you have obviously read the two KB
> > articles and all you need to do is ring your local MS number and ask
> > for the fix. They will go through some questions etc. etc. and if the
> > problem is indeed the one you think it is you will get the fix without
> > incuring a support call charge.
> >
> >

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