Re: Cannot login to retrieve internet mail
From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 11/28/04
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Date: Sun, 28 Nov 2004 12:42:15 -0500
RobGMiller wrote:
> The version is Exchange 2000,
>
> If I create a new account in the active dir for our domain. The
> internet mail will work. I.E. I can create an account in any eMail
> client on any computer outside our firewall and point to the
> Exchanger Server's IP address which is the same comptuter as the PDC
> in this case, it will login automatically and retrieve the mail in
> that account's mail box.
I'm still confused. If you're connecting, you're connecting. What's in the
POP client - only the Exchange server for POP, right? Nothing else?
OT, but why do you want clients to use POP or IMAP? Why not Outlook Web
Access or VPN w/the full Outlook client? I discourage using POP/IMAP to
access Exchange mail....see below.
>
> Note: In the eMail client account I've set the "My Server Requires
> Authentication check box". So that this account can relay without
> specifying its IP in the SMTP Virtual server Relay settings.
OK.
>
> The problem is that I cannot get it to work with existing account. It
> appears that the difference is that the existing accounts are
> currently used internaly to retrieve mail via Exchange Mail.
As they should be - no PST files in use, right? Everything is stored on the
server in the mailbox, and the clients internally are using only the
Exchange Server service in their Outlook profiles?
Externally, What format are you entering the mail server name as? The public
IP, right? What format are you using for the login name? What errors do you
get?
>
> I'm not sure what you mean by POP accounts. There is a POP3 Server
> running on the exchange server Machine
That means POP access to the Exchange mailboxes is enabled. Is the POP3
virtual server started in ESM?
> and I believe that the POP3
> protocol on port 110 is used to receive and store all mail.
Your Exchange server isn't recieving mail via POP - it's receiving mail via
SMTP, right? You are trying to access your Exchange mailbox via POP from the
Internet - this is entirely different.
>
> I can send mail to an existing account on any of its listed SMTP
> addresses and can pick it up using exchange mail when I log in on a
> machine which is behind the firewall. I just cant do it from an eMail
> client which is outside the firewall. It will not allow the account
> to log in using the same user name and password that works from
> inside the firewall.
>
> I will look at the two posted articles but I am assuming that the
> internet mail is setup correctly otherwise I would not be able to get
> the new accounts to function properly.
If you are receiving Internet mail for your domain directly via SMTP to your
Exchange mailboxes and can send/receive internal/Internet mail from Outlook
with only the Exchange service in the profile, that's as it should be, and
is good.
>
> I guess I need an article that tells me how to make both internal and
> external internet mail available on the same account.
That isn't the issue, if I understand what you've said. The issue is how to
allow external users to access the mailbox (which contains all mail,
internal and Internet-originating) via POP from the Internet. Correct me if
I'm wrong.
As I said, POP is not the best solution for this. If someone accidentally
forgets to tick the box to leave a copy of messages on the server, the mail
will be downloaded to a local file on the remote computer & be deleted from
the Inbox. Also, with POP, all you get is your inbox - no calendar,
contacts, GAL access, public folders - and your sent items will be kept
locally in your mail client on the remote computer. Hence, don't use it -
use OWA (already installed) or look into VPN access to allow your remote
users to connect securely using Outlook - and then set up their mail
profiles on their computers so that they connect only to the Exchange server
(no POP, no PST files) and sync to an offline file on the local computer for
offline use.
>
> I hope that answers all your question and do appreciate your time.
>
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> RobGMiller wrote:
>>> I am trying to get existing accounts, who already have used internal
>>> Exchange Mail, to work with internet mail. Right now they cant log
>>> in when retrieving mail. However, other accounst that were never
>>> used for exchange mail will work ok under the same conditions.
>>
>> More info needed. What version of Exchange? How are you getting
>> Internet mail in the office now? Do you use POP accounts? What are
>> you trying to log in *to*?
>>
>> To set up Exchange to work with Internet mail, see:
>> E5.5: http://www.exchangeadmin.com/Articles/Index.cfm?ArticleID=15729
>> E2k/2003: http://www.msexchange.org/tutorials/MF002.html
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