Re: Exchange 2000/SAV/Download.Trojan Problem

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From: Sam (sam_nospam_at_nospam.com)
Date: 09/18/04


Date: Sat, 18 Sep 2004 19:00:37 -0400

No errors or any other alerts in there..

"Andy David - Exchange MVP" <adavid@pleasekeepinngcheesebucket.com> wrote in
message news:53dpk0l4o8l96qaciutre4a0ndt5lr2a7f@4ax.com...
> Anything in the event logs?
>
>
>
>
> On Sat, 18 Sep 2004 08:51:58 -0400, "Sam" <sam_nospam@nospam.com>
> wrote:
>
>>I excluded them from the "File Real time protection" and "Scheduled
>>Scans",
>>based on an article I found at Symantec web site
>>
>>
>>"Andy David - Exchange MVP" <adavid@pleasekeepinngcheesebucket.com> wrote
>>in
>>message news:v96nk05p1plvh6l31upu8rgp431o76vcer@4ax.com...
>>> Are you scanning the exchsrvr dirs or the M: drive?
>>>
>>>
>>>
>>> On Fri, 17 Sep 2004 22:05:05 -0400, "Sam" <sam_nospam@nospam.com>
>>> wrote:
>>>
>>>>I have Exchange 2000 server running on Windows 2000. I also have
>>>>Symantec
>>>>Antivirus Corporate Edition (server edition) running on the server.
>>>>Lately,
>>>>I've been getting information message from SAV that Download.Trojan was
>>>>found on the Temp directory. In the "Action Taken" line it says: "Clean
>>>>failed : Delete succeeded : Access denied". After that, Exchange server
>>>>stop
>>>>sending and receiving emails. I have to reboot the server, or restart
>>>>exchange services to make it work again.
>>>>I searched the web and followed many suggestions: -
>>>>1) I tried rebooting the system in safe mode and run virus scan ->
>>>>nothing
>>>>was found
>>>>2) I downloaded spyware software and did not find anything
>>>>3) I downloaded "HijackThis" and nothing showed up that I don't
>>>>recognize..
>>>>4) I have the latest service packs/updates from Microsoft for Win2K and
>>>>Exchange and latest virus def.
>>>>
>>>>This issue happens at least once a day. Any suggestion what could be the
>>>>problem?
>>>>
>>>>Thanks,
>>>>Sam
>>>>
>>>
>>
>



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