Re: How to handle false positives when using anti-spam, anti-junk e-mail solutions

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From: Marlon Brown (marlon_brown_at_hotmail.com)
Date: 09/16/04 

Date: Thu, 16 Sep 2004 15:36:47 -0700

You guys rule. By tagging the potential spam mail with [SPAM] should be a
nice way. From there do you instruct users how to set filters on Outlook
client, or you set the a type of SPAM-Folder-Filter from the Exchange server
side ?

"John D" <praetorian7x-news@yahoo.com> w
rote in message news:S76dnb3uzN4hZdTcRVn-tg@giganews.com...
> I don't have GFI delete the item, I've been letting the mail go through to
> the user to a SPAM folder, or to add [SPAM] to the subject line so they
can
> do some of the filtering "for me".
>
> If they get a false positive, I've istructed them to forward it to me and
I
> whitelist the sender.
>
> I also have their anti-virus software, which I have set to delete, and
> reduces most of the quarantining I have to manage.
>
> --
> John Dotson
> praetorian7x-news@yahoo.com
> "Marlon Brown" <marlon_brown@hotmail.com> wrote in message
> news:#x9AIWBnEHA.2216@TK2MSFTNGP10.phx.gbl...
> > I have purchased GFI MailEssentiasl10 and so far that seems to be
working
> > fine.
> >
> > I think false positives will happen especially in the begnning of our
> > implementation, and I would like to confirm what's the best way to
handle
> > that. What I am doing here is that I asked management to designate an
> > assistant that should read on the e-mails caught by the junk filter and
> > notify recipient in case she suspects that is a false positive. Any
other
> > ideas ?
> >
> >
>
>