Re: Please add delete action to IMF for information store
From: Rich Matheisen [MVP] (richnews_at_rmcons.com.NOSPAM.COM)
Date: 08/28/04
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Date: Sat, 28 Aug 2004 14:02:25 -0400
"Al Blake" <al@removethistext.blakes.net> wrote:
[ snip ]
>Consider the following example. We would wish to prevent messages with the
>word 'porn' and 'child' from reaching any student for obvious reasons. Yet,
>it is completely possible that a parent might email the principal with an
>email containing the text:
>
>'I am somewhat concerned that my child might be exposed to pornograpic
>material and would be grateful for a meeting as soon as possible'
>
>This is NOT SPAM and so we dont want to delete it. Can you see the problem?
Sure. You want to quarantine the message and notify the recipient.
Ther recipient can either ignore the mesage or release it for
delivery. You want to limit the users that receive these quarantine
notifcationa.
>Applying different rules to messages received by students compared to
>teachers is simply due to the fact that the latter group are adults.
Perfectly understandable.
>Adults
>can make their own decisions as to the legitimacy of the messages they
>receive.
That kind of thinking can cause problems. You want to define what's
acceptable. That's what policy is for.
You can define the rules for filtering mail. You can use those rules
in a policy that's applied to all, or some subset of recipients. You
can define the levels, again, based on the recipient, at which mail
will be quarantined (or deleted -- which some of it should be).
>We already have procedures in place that clearly define the
>appropriateness of material on school computers but until anyone comes up
>with a 100% accurate SPAM detection system we cannot risk arbritrarily
>deleting messages to staff. (if you have a 100% system then let me know)
Nobody does. But, you know what? The telephone still works. Mail is
not the only form of communication that still works. And, if the spam
problems continue to grow at the rate they've been growing, I'm mre
and more convinced that snail-mail is better for lots of things.
>Monitoring any sort of quarantine folder with 10000+ messages per day and a
>very limited tech support team in case one of those messages is not SPAM is
>simply impossible.
So, why is the support staff asked to deal with this?
Don't send quarantine notifications to students. Don't send all
messages to the same quarantine queue.
What you want is something more than what you'll get from Microsoft
Exchange. They seem always to be at least two or three years behind in
this area.
-- Rich Matheisen MCSE+I, Exchange MVP MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
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