Trend Micro SMEX ver 6 and exch 2k

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From: Nick C (nick.clark_at_ipt-ltd.co.uk)
Date: 08/24/04 

Date: 24 Aug 2004 07:09:11 -0700

Hi.

I am running exchange 2k enterprise on a win2k platform (patched and
hotfixed to date) I am also running scanmail for exchange version 6
(SMEX) and the e-manager plug-in for Smex anti-spam.

My issue is this, every day at approx 1:30pm clients outlook become
unresponsive until the exchange server is rebooted.
Stopping the Exchange or SMEX related services is not an option
because the ScanMail_RealTimeScan service appears to interact with the
store in such a way as to prevent either service from stopping
gracefully. ie they just hang and the only work around is reboot
server. Not good ;0(

I have identified the following app's that appear to be associated
with the trend product.

InstMon
InstRTS
InstWeb
SmexHS
SMEXMA
SMEXVS
CM_SMEX
StWatchDog
STOPP

Once these are killed (using pskill PID) It is then possible to
restart the Trend services without stopping exchange or rebooting the
server.

This is a work around but i don't want to be doing it every afternoon.
Has anyone come across this or the like before.

Thanks in advance

Nick

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