RE: old server removed, now a new synch issue

From: Richard Roddy [MSFT] (rroddy_at_online.microsoft.com)
Date: 06/07/04 

Date: Mon, 07 Jun 2004 18:55:47 GMT

Try this:

If this problem occurs, perform the following steps:

1. On the Tools menu, click E-Mail Accounts.
2. Click Next.
3. Select Microsoft Exchange Server, and click Change.
4. Click More Settings.
5. Select the Advanced tab.

If the Mailbox Mode box reads "Outlook is running in non-Unicode mode
against the
Microsoft Exchange server.", you need to create a new Outlook profile and
run
Outlook using that profile; the 80040119-501-0-5C0 error is associated with
a
profile that runs Outlook in non-Unicode mode. Once you start Outlook using
the new
Outlook profile, the problem should no longer occur.

I realize you state you've tried with a new profile, but this should not be
happening if that is true. Make sure after you create the new profile that
it is indeed the profile that Outlook is using.

Thanks,
Richard Roddy
Microsoft Exchange Support

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Wild Man ^^" <selphj@hotmail.com>
>Subject: old server removed, now a new synch issue
>Date: Thu, 3 Jun 2004 15:58:26 -0500
>
>Hello folks. Today I finally moved the last mailboxes and public folders
>off our old exchange 2003 server to a new one. I followed all the KB's I
>could find about properly decomissioning the server, and then uninstalled
>Exchange 2003 on that system. Since then, all my Outlook 2003 clients are
>getting the following synch issue whenever you first open outlook with
>cached mode. And I've tried recreating my profile, that doesn't help at
>all. This has to be related to something I missed. Anyone have
>suggestions?
>
>15:54:03 Synchronizer Version 11.0.5604
>15:54:03 Synchronizing Mailbox 'User 1'
>15:54:03 Synchronizing Hierarchy
>15:54:04 Synchronizing server changes in folder 'Deleted Items'
>15:54:04 Downloading from server 'server1'
>15:54:04 Error synchronizing folder
>15:54:04 [80040119-501-0-5C0]
>15:54:04 The client operation failed.
>15:54:04 Microsoft Exchange Server Information Store
>15:54:04 For more information on this failure, click the URL below:
>15:54:04
>http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=800401
19-501-0-5c0
>15:54:04 Done
>15:54:04 Microsoft Exchange offline address book
>15:54:04 Download successful
>
>
>

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