RE: OWA access
From: Amit Mantri [MSFT] (amantri_at_online.microsoft.com)
Date: 05/20/04
- Next message: Andre: "Removing Exchange Server from Site"
- Previous message: Jenny: "Extension 'SMTP' could not be loaded"
- In reply to: sud: "OWA access"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 20 May 2004 19:58:03 GMT
Hi Sud,
Hope this helps.
http://support.microsoft.com/default.aspx?scid=kb;en-us;328663&Product=exch2
k
XCCC: Outlook Web Access Does Not Show Contents of Inbox or Other Folders
View products that this article applies to.
This article was previously published under Q328663
SYMPTOMS
When you try to use Microsoft Outlook Web Access (OWA) and Microsoft
Internet Explorer 5.0 or later to view your e-mail messages on an Exchange
2000 Server-based computer, you may not be able to view the contents of
your Inbox or other folders. Although this symptom occurs when you try to
view your e-mail messages through the Internet, OWA works correctly when
you use it in your network.
CAUSE
This behavior may occur if you try to connect to an Exchange 2000
Server-based computer that is protected by a firewall that does not
recognize the Distributed Authoring and Versioning (WebDAV) extensions to
HTTP. OWA uses WebDAV to send commands to the Exchange 2000 Server-based
computer. Because some program-level firewalls do not recognize the WebDAV
extensions to HTTP, they may drop packets that contain these extensions.
This prevents the OWA client from viewing the contents of the Inbox and
other folders.
WORKAROUND
To work around this behavior, use one of the following methods.
Use Secure Sockets Layer (SSL) for OWA
Microsoft recommends that you configure SSL for OWA. For additional
information about how to configure SSL, click the article number below to
view the article in the Microsoft Knowledge Base:
299875 HOW TO: Implement SSL on a Windows 2000 IIS 5.0 Computer
Contact the Firewall Manufacturer
Contact the manufacturer of your firewall to inquire about the availability
of a fix for this behavior. For information about how to contact your
firewall manufacturer, click the appropriate article number in the
following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Use an Early Web Browser Version
Use an earlier version of Web browser such as Internet Explorer 3.x, 4.x,
or NetScape Navigator 4.x that do not use the WebDAV extensions.
MORE INFORMATION
For additional information about how to configure SSL with OWA, click the
article numbers below to view the articles in the Microsoft Knowledge Base:
299875 HOW TO: Implement SSL on a Windows 2000 IIS 5.0 Computer
279681 How to Force SSL Encryption for an OWA 2000 Client
257591 Description of the Secure Sockets Layer (SSL) Handshake
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.
The information in this article applies to:
Microsoft Exchange 2000 Server
This posting is provided "AS IS" with no warranties, and confers no rights.
Regards,
Amit Mantri
- Next message: Andre: "Removing Exchange Server from Site"
- Previous message: Jenny: "Extension 'SMTP' could not be loaded"
- In reply to: sud: "OWA access"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
