RE: After crash problem

From: Richard Roddy [MSFT] (rroddy_at_online.microsoft.com)
Date: 05/06/04 

Date: Thu, 06 May 2004 18:48:54 GMT

Check the following things:

Outlook repeatedly prompting for credentials
     - First possibility was primary DNS suffix on either the client or the
server being wrong - make sure it matches the DNS domain name
     - Missing protocol entries in
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols on the client,
you should see:
 +=============+======+============+
| Name | Type | Data |
+=============+======+============+
| ncacn_http | REG_SZ| rpcrt4.dll|
+=============+======+============+
| ncacn_ip_tcp| REG_SZ| rpcrt4.dll|
+=============+======+============+
| ncacn_np | REG_SZ| rpcrt4.dll|
+=============+======+============+
| ncadg_ip_udp| REG_SZ| rpcrt4.dll|
+=============+======+============+

Take a look at the following articles:
325930 How to troubleshoot connectivity issues that are caused by RPC client
http://support.microsoft.com/?id=325930

321652 OL: You Continuously Receive Prompts for Your NT Domain Credentials
http://support.microsoft.com/?id=321652

Thanks,
Richard Roddy
Microsoft Exchange Support

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Henry" <Henry@DoNotSpamMe.com>
>Subject: After crash problem
>Date: Thu, 6 May 2004 12:25:55 -0500
>Lines: 9
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>Message-ID: <ukBvx84MEHA.3292@TK2MSFTNGP11.phx.gbl>
>Newsgroups: microsoft.public.exchange.admin
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.phx.gbl
>Xref: cpmsftngxa10.phx.gbl microsoft.public.exchange.admin:426166
>X-Tomcat-NG: microsoft.public.exchange.admin
>
>Hello,
>
>We've just recovered our crashed exchange 2003 server. All is working fine
>except for one user that keeps on getting prompted to enter his domain user
>name and password. Even when the information is entered, the user still
does
>not get access to her inbox folder which resides in the server. The user
has
>no problem accessing her email using OWA. Any ideas> Thank you in advance.
>
>
>

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