IM troubleshooting

From: YK (anonymous_at_discussions.microsoft.com)
Date: 04/07/04 

Date: Tue, 6 Apr 2004 21:31:02 -0700

Hi,
 
We are running on Ex2k IM for quite some time now with latest clients, XP and service packs on the server and clients. One thing I notice recently is that when I logged on with both .NET passport account (xxx@company.com) and Exchange Instant Messaging account (xxx@im.company.com) The Exchange account can't communicate with some of the users. We had to rely on .NET account to communicate, which makes our Exchange IM infrastructure meaningless.
 
I don't have the authentication problem, but it keeps telling me the message can't be delivered when using purely Exchange IM account.
 
Since we've been using the Exchange IM for some time, it doesn't seem to be a config/install problem.
 
Please advise.
 
Thanks,
YK

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