Re: Offline Address - error 9126 when OALGen is generated

From: Nagendra Sitharamaiah [MSFT] (nagsi_at_online.microsoft.com)
Date: 03/08/04 

Date: Sun, 7 Mar 2004 20:27:20 -0500

Hello Ronny

The Error you are seeing on the server about the OAL not being generated
appears to indicate insufficient resources:

C:\Documents and Settings\Administrator>"C:\Documents and
Settings\Administrator\Desktop\error.exe" 0x8004010e
Error -2147221234 (0x8004010e) =
ecInsufficientResrc-MAPI_E_NOT_ENOUGH_RESOURCES

Unless you successfully are able to build an Offline Address List on the
server, you will not be able to get the clients to download it. I would
suggest you concentrate on the server and see if there are resource issues
(going by what Error.exe is reporting).

Please increase diagnostics logging on "OAL Generator" as described in the
following article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318237

The relevant events you are supposed to see are mentioned in the article.

Regards 

-- 
Nagendra Sitharamaiah
MCSE, CCNA, MCT, CISSP
Microsoft
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"news.microsoft.com" <rroe@micros_removethis.com> wrote in message
news:uPqlViFBEHA.2348@TK2MSFTNGP09.phx.gbl...
> Environment:
>
> Exchange 2003 server on W2K3 server, in a worldwide Exchange 2000
> organisation.
> All users on my sites use Outlook 2003 cached mode.
>
> Problem: Not possible to download the Offline Address book for any user.
>
> When a user tries to download the Address book, the user gets:
>
> 15:54:56 Microsoft Exchange offline address book
> 15:54:56 0X8004010F
>
> If the user is accessing the address list through OWA or by first removing
> the "cached exchange mode" the GAL is ok.
>
> In the Exchange organisation there is a total of 5 Exchange servers, the
> other ones on Exchange 2000. In the ESM I have the following setup. In
> RECIPIENTS -> ALL GLOBAL ADDRESS LISTS, I am only interested in the
"DEFAULT
> GLOBAL ADDRESS LIST".
> I have therefore under "OFFLINE ADDRESS LISTS" setup my Exchange server to
> use the "DEFAULT GLOBAL ADDRESS LIST". If I do a pre-view of the GAL I
seem
> to be able to get all recipients shown to me.
> However, if I on my my servers OFFLINE ADDRESS LISTS choose to do a
rebuild
> of the offline GAL, I will get this in the Event Viewer after turning "OAL
> Generator" logging to maximum:
>
> Event ID warning 9323:
> Entry 'Administrator' has invalid or expired e-mail certificates. These
> certificates will not be included in the offline address book.
>
> Event ID warning 9109:
> OALGen encountered an error [0x8004010e]. This may be normal operation.
> Check other logged events to see if this is a serious error.
>
> And finally:
>
> Event ID 9126 error:
> OALGen encountered error [0x8004010e] while calculating this OAL. This OAL
> will not be available for client download. (\Global Address List)
>
> I have tried to rebuild endless times, I have tried to use other offline
> address lists where the filter is set to really narrow result, but still
get
> this error. It is becoming really critical for me to solve this, since all
> users now have a very old, inaccurate GAL in their Outlook clients.
> I am wondering about Event ID 9323 as above, could this be what prevents
the
> offline GAL to be completely built? How would I in that case continue to
> solve the problem?
>
> Any ideas, hints or suggestions are very much welcome!
>
> Thanks
>
> Ronny Roe
> Micros Fidelio Sweden
>
>

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