Re: Help! Database resource failure error

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: David Chubb (anonymous_at_discussions.microsoft.com)
Date: 02/26/04 

Date: Thu, 26 Feb 2004 12:21:54 -0800

Updating Symantec Antivirus did not effect this issue. We
still can't send new e-mails with attachments from any
computer that uses Outlook. (POP3/SMTP clients can send
attachments as one of our automated processes can send us
attachments but it uses SMTP dorect connection.)

--David Chubb

>-----Original Message-----
>Server is running Symantec Antivirus Corp Ed 7.60.928
>
>Updating it to Symantec Antivirus Corp Ed 8.1.0.825
>
>Clients all have Symantec Antivirus Corp Ed 8.1.0.825.
>
>I'll post if updating virus checker fixes issue or not.
>
>--David Chubb
>
>>-----Original Message-----
>>The most likely problem is that you are running McAfee
>VirusScan 7.0 on
>>your clients and have turned off the email scanning
>option, but the Outlook
>>add-in is still loaded:
>>
>>*** Problem Description ***
>>NAI has confirmed an issue with VirusScan 7.0 that
causes
>Exchange servers
>>to run
>>out of memory. Our escalation engineer working on
several
>reports of
>>problems was
>>able to repro this on Exchange 5.5, 2000 and 2003.
>>
>>We have been told that if we have a customer running out
>of memory and they
>>are
>>running McAfee VirusScan 7.0 on their clients, ask them
>to call NAI and
>>explain to
>>the engineer who answers first that NAI Tier3 is aware
of
>this issue and
>>refer to
>>CQ#38471. This is scheduled to be fixed in VirusScan 7.1.
>>
>>The customer reported they made the adjustments to the
>anti-virus
>>recommended by
>>NAI and the memory issue has not returned.
>>
>><><><><><><><><><><><><><><><><><><><><><><><><><><><><><
>
><><><><><><><><><>
>><>
>>*** Resolution ***
>>
>>About every two to four weeks the Exchange 5.5 server
>will start writing
>>events in
>>event log:
>>
>> Event Type: Error
>>
>> Event Source: MSExchangeIS
>>
>> Event Category: General
>>
>> Event ID: 1160
>>
>> Date: <date>
>> Time: <time>
>> User: N/A
>>
>> Computer: <servername>
>> Description:
>> Database resource failure error 0xfffffc0d
>occurred in function
>> JTAB_BASE::EcCreateIndex while accessing
>the database "First Storage
>>Group\Second
>>
>> Mailbox Store (<servername>)".
>>
>>At the same time Outlook 2003 users running Mcafee 7.0
>will get messages
>>when
>>trying to open Outlook folders,
>>
>>either
>>
>>"access denied"
>>
>>or that the objects in the folder are not available for
>viewing.
>>
>>
>>
>>Thanks,
>>Richard Roddy
>>Microsoft Exchange Support
>>
>>This posting is provided "AS IS" with no warranties, and
>confers no rights.
>>
>>--------------------
>>>From: "Dan Townsend [MSFT]" <dtown@online.microsoft.com>
>>>References: <11fac01c3f670$b3e22c20$a101280a@phx.gbl>
>><uKrk1Tq9DHA.1424@TK2MSFTNGP12.phx.gbl>
>><1319401c3f72d$6c734af0$a001280a@phx.gbl>
>><uZFnp409DHA.1632@TK2MSFTNGP12.phx.gbl>
>><00d001c3fa59$b22701c0$a001280a@phx.gbl>
>>>Subject: Re: Help! Database resource failure error
>>>Date: Tue, 24 Feb 2004 02:47:02 -0600
>>>Lines: 141
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
>>>X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
>>>Message-ID: <#uo9#Kr#DHA.2184@TK2MSFTNGP12.phx.gbl>
>>>Newsgroups: microsoft.public.exchange.admin
>>>NNTP-Posting-Host: c-24-2-4-119.client.comcast.net
>24.2.4.119
>>>Path:
>>cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!
>TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP08
>>.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>Xref: cpmsftngxa06.phx.gbl
>microsoft.public.exchange.admin:411025
>>>X-Tomcat-NG: microsoft.public.exchange.admin
>>>
>>>What did performance optimizer set it too? That is the
>correct value.
>>I've
>>>just seen old version set it way too high which doesn't
>seem to be the case
>>>for you.
>>>
>>>Other than that I couldn't tell without seeing the
>server. :-(
>>>
>>>--
>>>Hope that helps,
>>>Dan Townsend
>>>
>>>This posting is provided "AS IS" with no warranties,
and
>confers no rights.
>>>Please do not send email to this address, post a reply
>to this newsgroup.
>>>
>>>Use of included script samples are subject to the terms
>specified at
>>>http://www.microsoft.com/info/cpyright.htm
>>>
>>><anonymous@discussions.microsoft.com> wrote in message
>>>news:00d001c3fa59$b22701c0$a001280a@phx.gbl...
>>>> Still has this error even after changing the value
>larger
>>>> or smaller.
>>>>
>>>> It was set to 64768. I changed it to 32768 and then
>128768.
>>>>
>>>> Any more ideas?
>>>>
>>>> >-----Original Message-----
>>>> >Check this one.
>>>> >
>>>>
>>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSEx
c
>>>> hangeIS
>>>> >
>>>> >In here there is a EDB Max Buffers (Might be Max
>Buffers)
>>>> likely in
>>>> >ParametersSystem
>>>> >
>>>> >What is the value in decimal.
>>>> >
>>>> >I assume this is the basic NT4. It should no higher
>than
>>>> 208,896 - I've
>>>> >seen it as high as 700,000 and that will surely
break
>it.
>>>> >
>>>> >Restart IS
>>>> >
>>>> >--
>>>> >Hope that helps,
>>>> >Dan Townsend
>>>> >
>>>> >This posting is provided "AS IS" with no warranties,
>and
>>>> confers no rights.
>>>> >Please do not send email to this address, post a
>reply to
>>>> this newsgroup.
>>>> >
>>>> >Use of included script samples are subject to the
>terms
>>>> specified at
>>>> >http://www.microsoft.com/info/cpyright.htm
>>>> >
>>>> ><anonymous@discussions.microsoft.com> wrote in
message
>>>> >news:1319401c3f72d$6c734af0$a001280a@phx.gbl...
>>>> >> We are running Exchange 5.5 SP4 (I reapplied it to
>test
>>>> if
>>>> >> that was the problem.)
>>>> >>
>>>> >> I have run PerfWiz and that doesn't do anything
(if
>I
>>>> can
>>>> >> manually check some reg entries please let me know
>what
>>>> >> they are).
>>>> >>
>>>> >> OS is Windows NT 4 SP6a, IE 6 SP1, all current
>updates
>>>> as
>>>> >> of last week,
>>>> >>
>>>> >> I've run ISNTEG to check for errors in the DB.
>>>> >>
>>>> >> --David Chubb
>>>> >>
>>>> >> >-----Original Message-----
>>>> >> >Make sure you have at least SP3 for Exchange and
>run
>>>> >> perfwiz.
>>>> >> >
>>>> >> >Just curious - What version of Windows? Include
>if its
>>>> >> Advanced Server or
>>>> >> >otherwise and if you use the /3GB in the boot.ini
>so I
>>>> >> can tell you the
>>>> >> >exact reg key value to check if perfwiz doesn't
>fix it.
>>>> >> >
>>>> >> >--
>>>> >> >Hope that helps,
>>>> >> >Dan Townsend
>>>> >> >
>>>> >> >This posting is provided "AS IS" with no
>warranties,
>>>> and
>>>> >> confers no rights.
>>>> >> >Please do not send email to this address, post a
>reply
>>>> to
>>>> >> this newsgroup.
>>>> >> >
>>>> >> >Use of included script samples are subject to the
>terms
>>>> >> specified at
>>>> >> >http://www.microsoft.com/info/cpyright.htm
>>>> >> >
>>>> >> >"David Chubb" <wow@wyrdone.org> wrote in message
>>>> >> >news:11fac01c3f670$b3e22c20$a101280a@phx.gbl...
>>>> >> >> Out of the blue a couple weeks ago out Exchange
>>>> Server
>>>> >> >> stopped allowing new e-mails to be sent with
>>>> >> attachments.
>>>> >> >>
>>>> >> >> Server throws the following error in the Event
>Log:
>>>> >> >>
>>>> >> >> EventID: 1160 Source: MSExchangeIS
>Message: "Database
>>>> >> >> resource failure error Out of memory occurred in
>>>> >> function
>>>> >> >> JTAB_BASE::EcUpdate while accessing the
>database. "
>>>> >> >>
>>>> >> >> On the Client (Outlook 2002) it throws a message
>>>> >> Box: "The
>>>> >> >> operation failed."
>>>> >> >>
>>>> >> >> Our setup is a Dual site setup where our server
>(the
>>>> >> slave
>>>> >> >> server) is the one having the issues. The Main
>site
>>>> >> server
>>>> >> >> does not exhibit these symptoms. As far as I
can
>tell
>>>> >> >> there is no restriction in place on sending of
>>>> >> attachments
>>>> >> >> in either site's configuration.
>>>> >> >>
>>>> >> >> Users can still forward e-mails with
attachments
>and
>>>> >> >> receive e-mails with attachments.
>>>> >> >>
>>>> >> >> There is plenty of disk space available for all
>>>> drives
>>>> >> >> that contain Exchange data. (Available space on
>C:
>>>> drive
>>>> >> >> is over 1.2GB free space and the other drive
all
>have
>>>> >> more
>>>> >> >> space available.)
>>>> >> >>
>>>> >> >> Any clues? I'm at wits end here.
>>>
>>>
>>>
>>
>>.
>>
>.
>

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