RE: Excel files saved to H drive are 0 byte size on initial save

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Hello Serena,

Before we go further, I would like to know if this issue can be reproduced
in any other non-Office programs. To test this, please new a WordPad
document from Start - All Programs - Accessories - WordPad.

Since we cannot get a stable reproduce of the problem, it is rather tough
for us to do troubleshooting, also it may take long time to narrow down or
resolve the problem. Thank you for your kind understanding. However,
please reset assured that I will try my best to help you.

In addition, I would like to collect the following information for further
research:

#1. Can this issue be always reproduced when you try to save a new Excel
workbook to the H drive?

#2. Does this issue occur when you edit an existing Excel workbook located
in H drive and then save it back to H drive?

#3. As a test, would you please completely remove Anti-virus software from
one client and then check if this issue recurs? Or if possible, please
build up a test machine, don't install any antivirus software but only
Office program, and then check if this issue can be reproduced.

#4. What is the anti-virus software installed on your side?

If you have any update, please let me know. I am glad to be of assistance.

Best wishes,

Ada Pan

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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