Re: Excel save to network drive issue

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From: Dave Peterson (ec35720_at_msn.com)
Date: 05/22/04 

Date: Fri, 21 May 2004 19:46:45 -0500

When excel saves the file, it saves it as a temporary file with a funny name (8
characters--no extension).

If the save is successful, xl will delete the original and if that's successful,
xl will rename the funny named file to the original's name.

Common things that get blamed for interruptions to this process are antivirus
software poking its head in or network errors--either permissions or physical
problems.

I think I'd start with the easiest stuff first. Try disabling the antivirus
software.

If that didn't help, I'd go back and have those permissions checked once more.

anonymous@discussions.microsoft.com wrote:
>
> Nobody else has access to this shared directory except the
> Domain Admins. There is nor error or prompt when the user
> opens the file just when they try and save it.
>
> I could ask the backup folks about when the backups finish
> running, this user does start work at 7am and maybe the
> backups are affecting this issue.
>
> I have asked the NT Server Guys to maybe call Trend Micro
> and see if they have seen this issue.
>
> Lastly we just moved this user's share to a Windows 2000
> server to see if he still has this problem.
>
> >-----Original Message-----
> >Sounds like another user may have the same file open at
> >the same time. You should get a prompt when you go to
> >open it though. Is it possible that a Tape Backup job or
> >maybe a virus scan may have the file open. Are your
> >files compressed on your server??
> >
> >>-----Original Message-----
> >>I have found several articles out at Microsoft related
> >to
> >>this issue but I am having a very difficult time finding
> >a
> >>solution. Here is the error in full that the user gets:
> >>
> >>Your changes could not be saved to
> >>'name of the file', but were saved to a temporary
> >>document named '95430000'. Close the existing document,
> >>then open the temporary
> >>documetn and save it under a new name.
> >>
> >>Microsoft articles: 214032, 291070, 291204, 271513
> >>
> >>User is saving to a "home directory" that is configured
> >in
> >>his NT profile.
> >>
> >>Microsoft states to check the file permissions. This
> >user
> >>has full access rights to the directory. User does not
> >>have any imaging software and the client is running
> >>TrendMicro Office Scan.
> >>
> >>This user is running Windows 2000 w/ Office 2000 SR1
> >with
> >>all the critical patches. I have another user with the
> >>same issue but it is with Word 2000.
> >>
> >>Lastly, we seem to be having a problem with our drive
> >>mappings. When we reduce the number of drive mappings
> >for
> >>the user to one, the server shows that there are
> >mulitple
> >>drives mapped. I don't know if this is related to our
> >>Excel and Word saving problem.
> >>.
> >>
> >.
> > 

-- 
Dave Peterson
ec35720@msn.com

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